Morganne Standley

• Researched and capitalized on emerging opportunities to build business and expand customer base.
• Identified and proactively solved complex strategy problems that impacted sales management and business direction.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Provided administrative support to sales managers, fostering timely deadlines met.
• Created social media marketing strategies and oversaw management of accounts.
• Wrote social media content to increase engagement with customers.
• Engaged with and responded to online audience through relevant comments.

Ensure an efficient and functional office facility through a variety of important administrative tasks.

• Managed office duties and basic administrative tasks, organized and maintained a clean work space, warmly welcomed all visitors entering the office and directed them to their destination.
• Provided administrative and clerical support through UKG systems and Microsoft Office.
• Managed a multi-line office phone and facilitated scheduling appointments, forward information, and offer customer assistance.
• Assisted in coordinating and organizing company functions inside and out of the office.
• Communicated with vendors to place and receive orders, request services, and uphold facility maintenance.
• Assisted with planning, organizing and coordinating interviews for candidates.
• Conducted employment verification and background investigation to facilitate hiring process.
• Handled sensitive and confidential employee information with complete discretion.

Assist guests with the check in and check out process, fulfill guest requests in a quick and timely manner, post charges to guest/corporate accounts, and provide guests with a great experience.

• Smoothly managed the day-to-day front desk operations of a busy 4-star hotel with focus on hotel reputation, staff productivity and operational efficiency.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Managed customer complaints and rectified issues to complete satisfaction.
• Developed lasting relationships with guests that built loyalty and drove hotel revenue.
• Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Established group room blocks in OnQ through R&I programming.
• Monitored hotel social media platforms to promote events, share pictures, interact with guests/customers.

Assisted at live events, handing out promotional products, scheduling on-air ticket giveaways, placing scripts in radio studios, and cleaning and stocking station vans.

• Drafted and edited intriguing press releases for each event, contest or promotion.
• Wrote strong advertisements for use in email blasts, social media posts, and online ads.
• Maintained advertising calendar to keep projects on task and meet Giveaway deadlines.
• Shadowed meetings and observed marketing director to grow professional experience.
• Supported marketing team in development and execution of promotional programs, displays and marketing collateral.

Provided customers with a pleasant and quick dining experience. Served customers with high efficiency and reliable service.

• Greeted customers, answered questions and recommended specials to increase profits.
• Increased sales of key menu items through effective upselling.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.