Morganne Shipkey
Danville,CA
Summary
Accomplished Flight Attendant offering over 27 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional even Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Senior Flight Attendant
Southwest Airlines
Oakland , CA
03.1996 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Associate of Arts - Business
Los Angeles Harbor College
Wilmington, CAHigh School Diploma -
Miraleste High School
Rancho Palos Verdes, CA05.1990
Skills
- Passenger Behavior Monitoring
- Public Interaction
- Emergency Care
- Adult AED and CPR
- Safety Regulation Compliance
- Flight Management
- Customer Feedback
- FAA Regulations
- Quality Assurance
- Safety Adherence
- Critical Thinking
- Customer Needs Assessments
- Verbal and Written Communication
- Customer Satisfaction
- Conflict Resolution Techniques
- Passenger Care
- Conflict Mediation
- Team Leadership
- Managed Care
- Managing Appointments
- Employee Training
- Customer Relationship Management
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Osvaldo Suarez TorresOsvaldo Suarez Torres
Customer Service Agent at Southwest AirlinesCustomer Service Agent at Southwest Airlines
Jesse ContrerasJesse Contreras
Ramp Supervisor at Southwest AirlinesRamp Supervisor at Southwest Airlines
Oliwia MadejOliwia Madej
Babysitter at NABabysitter at NA