MORGAN "OLIVIA" BOOK
Rancho Murieta
Summary
Passionate and driven hospitality professional with over eight years of customer service experience, leading teams, improving operations, and creating welcoming environments. I thrive in fast-paced settings, love problem-solving, and enjoy working with people to make their experiences memorable. Whether managing operations, training staff, or refining service strategies, I bring a proactive and customer-focused approach to everything I do.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Boulevard Family Dentistry
Elk Grove
06.2025 - Current
- Greet and check in patients, ensuring all forms and insurance details are accurate.
- Schedule appointments and coordinate provider calendars efficiently.
- Answer high-volume calls, assist with patient questions, and route inquiries. Deliver a welcoming and professional front-desk presence.
- Assist with billing questions and insurance coordination.
- Maintain accurate, confidential patient records in line with HIPAA regulations.
Server
The Mimosa House
Folsom
01.2025 - Current
- Deliver attentive and friendly service, ensuring a positive dining experience.
- Process orders efficiently while handling cash and card transactions accurately.
- Coordinate with kitchen staff to maintain a smooth service flow.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Restaurant Manager
Kona Brewing
Honolulu
03.2023 - 11.2024
- Led day-to-day pub operations, from staff management to ensuring top-notch customer service.
- Analyzed sales trends and customer feedback to improve the menu and overall experience.
- Built a strong, motivated team through hands-on training, and clear communication.
- Ensured compliance with liquor laws and safety regulations.
- Built a strong, motivated team through hands-on training and clear communication, ensuring accurate cash handling during transactions.
Unit Manager
Lucky Strike Social
Honolulu
06.2022 - 09.2022
- Oversaw daily operations, ensuring efficiency and accuracy in transactions.
- Managed financial transactions, maintained cash integrity, and streamlined reporting.
- Created a positive and engaging work environment by supporting and guiding team members.
Supervisor
Lucky Strike Social
Honolulu
01.2022 - 06.2022
- Led front-of-house staff, ensuring seamless guest experiences.
- Diagnosed and resolved technical issues with Point of Sale systems to ensure smooth, uninterrupted service operations.
- Trained new employees on company policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Lead Hostess
Lucky Strike Social
Honolulu
01.2020 - 01.2022
- Welcomed guests with warmth and professionalism, ensuring a smooth seating flow.
- Trained new hires to maintain high service standards.
- Managed seating charts to maximize efficiency and guest satisfaction.
- Communicated any issues or complaints to management in a timely manner.
Restaurant Support Roles (Hostess, Busser, Barback, Drink Runner, Server Assistant)
The Mimosa House
El Dorado Hills
01.2019 - 07.2019
- Worked in multiple roles, gaining a well-rounded understanding of restaurant operations.
- Assisted in high-energy service environments while maintaining attention to detail.
- Performed opening and closing duties such as restocking supplies, setting up workstations, and cleaning counters.
Childcare Attendant
California Family Fitness
Folsom
08.2016 - 12.2018
- Provided a safe and fun environment for children while managing front desk operations.
- Engaged kids in creative activities and ensured smooth daily operations.
- Maintained a positive attitude when interacting with both parents and children.
- Followed strict health and safety guidelines set by the state regulations.
Education
High School Diploma -
Pleasant Grove High School
Elk Grove, CA05.2016
Some College (No Degree) - Transfer Credits, Communications
Folsom Lake College
Folsom, CASome College (No Degree) - Human Development And Family Studies
University of Hawaii At Manoa
Honolulu, HISkills
- Leadership and team development
- Customer-focused service
- Conflict resolution and problem-solving
- Cash handling and inventory control
- Scheduling and staff coordination
- Process improvement and compliance
- Point of Sale systems (Toast, MICROS)
- Patient scheduling
- HIPAA compliance
Certification
- - ServSafe Food Handler – Kona Brewing Hawaii
- - Liquor License – Honolulu Liquor Commission
References
- Tom, Balcom, (415) 265-7432, Lucky Strike Entertainment
- William, Tavares, (808) 489-6174, Lucky Strike Entertainment
- Adam, Carmody, (909) 896-2068, Kona Brewing
Timeline
Patient Coordinator
Boulevard Family Dentistry
06.2025 - Current
Server
The Mimosa House
01.2025 - Current
Restaurant Manager
Kona Brewing
03.2023 - 11.2024
Unit Manager
Lucky Strike Social
06.2022 - 09.2022
Supervisor
Lucky Strike Social
01.2022 - 06.2022
Lead Hostess
Lucky Strike Social
01.2020 - 01.2022
Restaurant Support Roles (Hostess, Busser, Barback, Drink Runner, Server Assistant)
The Mimosa House
01.2019 - 07.2019
Childcare Attendant
California Family Fitness
08.2016 - 12.2018
High School Diploma -
Pleasant Grove High School
Some College (No Degree) - Transfer Credits, Communications
Folsom Lake College
Some College (No Degree) - Human Development And Family Studies
University of Hawaii At Manoa
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