Morgan T. Colbert
Reisterstown,MD
Summary
Over 9 years of exceptional customer service and client relationship management skills in providing high-quality customer care to create a positive retail experience. Ardent personal consultant with expertise in the international luxury goods market. High performance, results-driven retail customer service professional with expertise in analyzing, developing, and executing successful business plans for client driven organizations. Sales expert who identifies customer needs and delivers effective solutions to problems. Personable and professional under pressure with motivated, energetic nature.
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
16
16
years of professional experience
Work History
Professional Student Advocate
Concentric Educational Solutions
Baltimore, MD
05.2022 - Current
- Provide mentoring and tutoring services using high-quality instructional materials coupled with social-emotional learning and parent/family engagement and involvement
- Professional Student Advocates (PSAs) strengthen subject matter comprehension, boost confidence, and build essential learning skills.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Delivered friendly service and offered expert support in every interaction.
- Advocated for students to access available resources.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Assisted students in exploring and selecting career paths.
- Empowered students through counseling and skill-building exercises.
- Collaborated with parents and teachers to help students reach potential.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed parents with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
CEO/ Retail Sales Manager
Plush Fashion
09.2019 - Current
- Drives outstanding operational, visual, and customer service standards in a high-class retail environment
- Monitors and reviews store performance metrics on daily, weekly, and monthly basis to analyze and execute sales growth plans
- Manages and implements shipping compliance and health safety procedures, by providing professional development training to all staff members, based on brand compliance and regulations
- Maximizes sales through effective merchandising and marketing
- Manages and monitors product availability levels by engaging and utilizing international buyers to replenish stocks and ensure 100% availability.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Mentor Teacher
G.E.M.S Girls
06.2007 - Current
- Mentor young women within the Baltimore City region, coordinates and plans service events to build positive relationships between young African American women
- Participates in and helps to plan collegiate tours to encourage and promote higher ED.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Monitored student classroom and outdoors activities to promote student safety.
- Directed, coordinated and evaluated activities of personnel and support staff engaged in administering academic departments or alumni organizations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Administrative Assistant
Loving My Lashes Eyelash Boutique
Towson, MD
07.2017 - 07.2019
- Provided administrative support to ensure efficient operation of full-service salon and spa
- Answered phone calls, scheduled appointments and updated Customer Relationship Management (CRM) tools
- Developed marketing strategies and client-engagement campaigns to increase clientele and retail sales within the business.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Volunteer
Delta Sigma Theta Annual Food Drive
03.2009 - 05.2013
- Sorting and repacking food for distribution to more than 900,000 low-income people in Baltimore City.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Educated young people about strategies for driving discussions and promoting social changes.
- Led group discussions and activities to meet different community needs.
- Coordinated and managed volunteer activities for community service projects.
Education
Bachelor's of Science Degree - English
05.2020
- Black Girls Vote, Member
- National Council of Negro Women, Member
Skills
- PROFESSIONAL SKILLS
- Microsoft Word, Microsoft Office, MS Excel, MS PowerPoint, MS Outlook, 60 wpm, Salesforce, Adobe Photoshop, Adobe Page Maker, Social Media (Twitter, Instagram, Facebook, Tumblr Blog)
- Crisis Intervention
- Coping Techniques
- Emotional Support
- Conflict Management Education
- Mediation
- Individual and Group Counseling
- Professional Referral Networks
- Student Assistance
- Filing
- Managing Documents
- Record Keeping
Timeline
Professional Student Advocate - Concentric Educational Solutions
05.2022 - Current
CEO/ Retail Sales Manager - Plush Fashion
09.2019 - Current
Administrative Assistant - Loving My Lashes Eyelash Boutique
07.2017 - 07.2019
Volunteer - Delta Sigma Theta Annual Food Drive
03.2009 - 05.2013
Mentor Teacher - G.E.M.S Girls
06.2007 - Current
Morgan State University - Bachelor's of Science Degree, English
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