Morgan Waid
Dover,NH
Summary
Focused and reliable professional bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Keeps work area clean, stocked and conveniently organized all while maintaining a positive attitude, even in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server/Bartender
The Chimneys Restaurant
07.2021 - 12.2023
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed strict recipes and drink measurements to minimize product used.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Served high customer volumes during special events, nights, and weekends.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Animal Husbandry Technician
University Of Pittsburgh, DLAR
07.2019 - 07.2021
- Performed alone to maintain entire animal facility.
- Provided husbandry for rodents and large animals by administering food, water, and enrichment.
- Administered medications to animals in treatment and documented changes in condition.
- Thoroughly maintained animal enclosures through daily cleaning and biweekly sanitization to protect animal health and wellbeing.
- Identified and reported abnormal health and behavioral observations.
- Verified environmental parameters and equipment function.
- Processed chemical and biohazard waste in accordance with university environmental health and safety practices.
- Responsible for weekly animal census, inventory, and ordering of chemicals, feed, and bedding.
Server/Host
The Bridge Inn
03.2018 - 07.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Bartender/Assistant Manager
Camillo's Italian Restuarant & Bar
03.2015 - 03.2018
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Bachelor of Science - Organismal Biology/Ecology
Kutztown University of Pennsylvania
Kutztown, PA05.2019
Skills
- Guest Engagement
- Beverage Preparation
- Organizational Ability
- High-Volume Dining
- Suggestive Selling
- Menu Memorization
- Service Prioritization
- Clear and Effective Communication
- Engaging Personality
- Liquor, Beer, and Wine Knowledge
Timeline
Server/Bartender
The Chimneys Restaurant
07.2021 - 12.2023
Animal Husbandry Technician
University Of Pittsburgh, DLAR
07.2019 - 07.2021
Server/Host
The Bridge Inn
03.2018 - 07.2019
Server/Bartender/Assistant Manager
Camillo's Italian Restuarant & Bar
03.2015 - 03.2018
Bachelor of Science - Organismal Biology/Ecology
Kutztown University of Pennsylvania
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