Morgen Kessler
Deer Trail,CO
Summary
Dynamic team-oriented professional with extensive experience in restaurant and office management, leveraging transferable skills to enhance operational efficiency. Proven ability to lead diverse teams, optimize processes, and improve customer satisfaction. Adept at multitasking and problem-solving to achieve goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Library Specialist
Arapahoe Libraries
Centennial, CO
03.2020 - Current
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Maintained accurate library records, including cataloging and inventory management.
- Processed new materials including books, magazines, and multimedia for circulation.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Provided technical assistance with computers, printers, copiers and other equipment used by patrons in the library.
Administrative Assistant
Town of Bennett
Bennett, CO
03.2018 - 02.2020
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed database systems containing customer contact information.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided initial authorization for electric and plumbing projects.
- Managed issuance of dog licenses alongside animal control tasks.
- Executed processing of billing documentation for water services.
Restaurateur
Chipotle
Denver, Colorado
07.2000 - 11.2017
- Interviewing, onboarding, and payroll.
- Employee training and development.
- Documentation and performance reviews.
- Managed sales forecasting and Profit & Loss while overseeing labor and food cost.
- Commitment to excellent customer service.
- Surpassed sales goals leading to strong financial performance.
- Facilitated and trained for new store openings.
- Proven ability to run excellent operations by building amazing teams.
Education
High School Diploma -
Gateway High School
Aurora06-1990
Skills
- Customer service
- Inventory management
- Problem solving
- Data entry
- Facility maintenance
- Sales forecasting
- Employee development
- Scheduling management
- Budget management
- Restaurant operations management
- Trained in performance and wage reviews
- Point of sale (POS) system operation
- Record keeping
- Time management
- Attention to detail
- File organization
- Multitasking and organization
- Confidentiality handling
- Workflow optimization
- Billing and invoicing
- Scanning and copying
- Human resource assistance
- Operations management
- Expense reporting
- Office supply management
- Relationship building
Languages
Spanish
Limited
Certification
- CPR/First Aid February 2024
Timeline
Senior Library Specialist
Arapahoe Libraries
03.2020 - Current
Administrative Assistant
Town of Bennett
03.2018 - 02.2020
Restaurateur
Chipotle
07.2000 - 11.2017
High School Diploma -
Gateway High School
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