Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Awards
Certification
LANGUAGES
Timeline
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Morgen Nyahuku

Morgen Nyahuku

Mutare

Summary

Hospitality professional with expertise in housekeeping and bartending, demonstrating strong multitasking abilities in high-pressure environments. Proven track record of enhancing guest satisfaction through attentive service and efficient operations. Committed to continuous skill development and contributing to team success in the hospitality sector.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Housekeeper

V River Resort Lodge
01.2015 - Current
  • Maintained high standards of cleanliness and sanitation in guest rooms and common areas.
  • Responded professionally to guest requests, ensuring prompt resolution and satisfaction.
  • Managed daily inventory of cleaning supplies, restocking housekeeping carts as needed.
  • Collaborated with front desk and maintenance teams to ensure timely room readiness for arrivals.
  • Performed thorough cleaning tasks including vacuuming, dusting, and mopping to enhance comfort.
  • Reported maintenance issues promptly to ensure safety and comfort for all guests.
  • Made beds and changed linens following hotel protocols for a polished presentation.
  • Adhered strictly to health and safety guidelines while delivering exceptional service.

Bartender Assistant

Full-time Bar and Restaurant
01.2005 - 12.2014
  • Crafted and served a variety of cocktails and beverages to enhance guest experience.
  • Collaborated with kitchen staff to synchronize food and drink orders for timely service.
  • Managed inventory levels, restocked supplies, and minimized waste through effective ordering practices.
  • Developed rapport with regular customers to foster loyalty and repeat business opportunities.
  • Implemented upselling techniques that contributed to increased sales during peak hours.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

Diploma - Final Diploma In Credit Management

Institute Of Credit Management

Advanced Level Certificate - undefined

Louis Mountbatten High School
01.1993

Ordinary Level Certificate - undefined

Dzivarasekwa High School
01.1990

Skills

  • Salesmanship (upselling drinks and specials)
  • Knowledge of local liquor laws and responsible alcohol service
  • Inventorying supplies and restocking items
  • Use of cleaning tools and chemical products safelyLaundry, ironing, and fabric care
  • Conflict resolution and patience
  • Strong communication and listening skills
  • Excellent customer service
  • Cash handling and POS system operation
  • Basic food handling and hygiene practices
  • Operation of bar equipment (eg, blenders, shakers, dispensers)
  • Stocking and inventory management
  • Reporting & Documentation
  • Health & Safety Compliance
  • Team Collaboration
  • Detail-oriented
  • Focused and detail-oriented
  • Exceptional time management
  • Multitasking and prioritizing
  • Exceptional communicator
  • Physically strong
  • Excellent oral and written communication
  • Health and safety compliance
  • Bed making proficiency
  • Teamwork
  • Customer feedback management
  • Team support and collaboration

References

Beki, Muraisi, Manager, +263778100955, +263712776080, V River Resort Lodge


I.R. Madenga , Lecturer +263773790894,

Bindura University of Science

Hobbies and Interests

Chess, Soccer, Reading

Awards

Consistently received high guest satisfaction ratings:Ensured exceptional cleanliness and organization, resulting in consistently positive feedback from guests, Improved efficiency and productivity: Implemented effective cleaning processes and techniques, reducing time spent on tasks and increasing overall productivity, Maintained a spotless and safe environment: Demonstrated attention to detail and commitment to quality, ensuring all areas were thoroughly cleaned and maintained to high standards

Certification

Career Development Course

Diploma- First Aid and Safety

LANGUAGES

English
Shona

Timeline

Housekeeper

V River Resort Lodge
01.2015 - Current

Bartender Assistant

Full-time Bar and Restaurant
01.2005 - 12.2014

Diploma - Final Diploma In Credit Management

Institute Of Credit Management

Advanced Level Certificate - undefined

Louis Mountbatten High School

Ordinary Level Certificate - undefined

Dzivarasekwa High School

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