Morghan Ashford
Keller,TX
Summary
Dynamic Customer Service Team Lead with proven success at RYZE Claim Solutions, driving a $315K revenue increase. Expert in team leadership and performance management, skilled in data analysis and quality assurance. Committed to enhancing customer satisfaction through effective coaching and strategic development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
RYZE Claim Solutions
Tampa, FL
10.2022 - Current
- Enforced compliance with company standards related to safety, security, quality assurance.
- Held monthly meetings with associates to provide constructive feedback on performance.
- Assisted in creating and building out the Customer Service Team for TPA firms.
- The Customer Service team contributed to the 2024 End of Year revenue by bringing in an additional $315K in missed revenue.
Associate
J.Crew
Southlake, TX
08.2016 - Current
- Greeted customers to determine wants or needs.
- Helped customers locate items within the store using the inventory system.
- Provided customer service support for inquiries, complaints, and returns.
- Analyzed financial data to identify trends and areas for improvement.
Customer Service Lead Mentor
Field Pros Direct
Atlanta, GA
03.2021 - 10.2022
- Coached, monitored, and motivated new Customer Service Representatives to boost performance and enhance job knowledge.
- Developed strategies for improving customer satisfaction levels.
- Assisted in the initial FNOL setup of carrier claims.
- Answered inbound calls, chats and emails to facilitate customer service.
Cashier and Rental Car Manager
David Stanley Automotive Group
Midwest City, OK
06.2020 - 03.2021
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits, or change due to customers, vendors, etc.
Cashier and Rental Car Manager
Cooper Automotive Group
Edmond, OK
09.2019 - 06.2020
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits, or change due to customers, vendors, etc.
Cashier and Rental Car Manager
Orr Auto Group
Oklahoma City, OK
06.2017 - 09.2019
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits, or change due to customers, vendors, etc.
Education
High School Diploma -
Timber Creek High School
Keller, TX05-2016
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Team leadership
- Employee training
- Performance management
- Quality assurance
- Data analysis
- Account management
Accomplishments
- 2024-2025 Honor Roll
Certification
Property & Casualty License (Texas, Minnesota, Indiana, Georgia, Kentucky, Louisiana, Michigan, New Mexico, Oklahoma, Florida, and Arkansas)
References
References available upon request.
Timeline
Customer Service Team Lead
RYZE Claim Solutions
10.2022 - Current
Customer Service Lead Mentor
Field Pros Direct
03.2021 - 10.2022
Cashier and Rental Car Manager
David Stanley Automotive Group
06.2020 - 03.2021
Cashier and Rental Car Manager
Cooper Automotive Group
09.2019 - 06.2020
Cashier and Rental Car Manager
Orr Auto Group
06.2017 - 09.2019
Associate
J.Crew
08.2016 - Current
High School Diploma -
Timber Creek High School
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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