Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morghan Green

Jacksonville

Summary

Dynamic customer service professional with extensive experience at Wawa, excelling in conflict resolution and food safety. Proven ability to enhance customer satisfaction through effective order processing and product labeling. Adept at managing inquiries and ensuring compliance with safety standards, consistently delivering high-quality service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Gas Station Customer Service Representative

Wawa
Jacksonville
06.2025 - Current
  • Assisted customers with fuel purchases and service inquiries.
  • Assisted customers with food selection and order placement.
  • Maintained cleanliness of food service areas and equipment.
  • Prepared and stocked food items for daily service needs.
  • Followed safety and sanitation guidelines during food handling processes.
  • Ensured that all products were labeled properly with accurate pricing information.
  • Processed online orders accurately and efficiently.
  • Checked expiration dates on food items regularly to ensure quality control standards were met.

Customer Care Representative

Alorica
Humble
09.2024 - Current
  • Assisted patients with inquiries regarding healthcare services and benefits.
  • Educated patients on insurance coverage and billing processes.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Updated patient files in accordance with company policy and procedure guidelines.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.

Deli Clerk

Publix
Jacksonville
09.2023 - Current
  • Prepared deli meats and cheeses for customer orders and displays.
  • Assisted customers with product selection and answered questions about items.
  • Maintained cleanliness and organization of the deli counter and equipment.
  • Stocked shelves with products, ensuring proper rotation based on expiration dates.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Greeted customers in a friendly and professional manner.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Medical Office Assistant

Harris Foot & Ankle - John G. Harris Jr. Dpm
Jacksonville
05.2023 - 11.2023
  • Scheduled patient appointments and managed clinic calendar.
  • Assisted with patient intake and verified insurance information.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Managed phone calls, answered inquiries, and provided information to patients.
  • Supported the medical team during procedures and consultations.
  • Verified insurance coverage for each patient visit.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted physicians during examinations by providing instruments and supplies as needed.

Education

High School Diploma -

Heart To Heart Christian Acd
Jacksonville, FL
05-2015

Skills

  • Customer service
  • Food safety
  • Cash handling
  • Order processing
  • Product labeling
  • Appointment scheduling
  • Conflict resolution
  • Scanner systems

Timeline

Gas Station Customer Service Representative

Wawa
06.2025 - Current

Customer Care Representative

Alorica
09.2024 - Current

Deli Clerk

Publix
09.2023 - Current

Medical Office Assistant

Harris Foot & Ankle - John G. Harris Jr. Dpm
05.2023 - 11.2023

High School Diploma -

Heart To Heart Christian Acd

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