Morghan Jackson
Rochester
Summary
Dedicated and customer-oriented professional with over 12 years of experience in delivering exceptional service and support to diverse customer bases. Adept at managing inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction and retention. Strong communication skills, with a proven ability to adapt to various customer needs and maintain a positive company image.
Overview
8
8
years of professional experience
Work History
Consultant
Wellness Center
10.2021 - 01.2025
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Educated up to 100 customers a day on wellness products in a consultation based setting.
- Responsible for inventory management and fulfillment.
Guest Experience Manager
Essence Salon
02.2023 - 10.2023
- Responsible for daily operations in high end salon.
- In charge of booking appointments, Rescheduling and over the phone consultations.
- Performed daily inventory audits and monitoring, along with ordering products.
SR, Health and Benefits Service Specialist
Paychex Insurance Agency
06.2017 - 04.2021
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Assisted additional departments including: Cobra, 401k, Payroll, Workers compensation.
Education
High School Diploma -
East Rochester High School
Rochester, NYSkills
- Problem-solving
- Exceptional communication
- Attention to detail
- Time management
- Data entry
Timeline
Guest Experience Manager
Essence Salon
02.2023 - 10.2023
Consultant
Wellness Center
10.2021 - 01.2025
SR, Health and Benefits Service Specialist
Paychex Insurance Agency
06.2017 - 04.2021
High School Diploma -
East Rochester High School
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