Ella Strong
Sales Associate
Milton,VT
Summary
Dynamic professional with a proven track record in customer engagement and emergency management, exemplified during time at Milton Rescue. Skilled in verbal communication and teamwork, consistently achieving sales goals and enhancing customer loyalty. Expert in multitasking and organization, ensuring seamless operations and outstanding service in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate
Zumiez
04.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
EMT-Basic
Milton Rescue
08.2024 - 12.2024
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Evaluated patient histories to assess and prioritize levels of care.
Host
Texas Roadhouse
12.2023 - 04.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Customer Service Associate
Essex Cinemas
09.2023 - 01.2024
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Provided exceptional customer service to promote positive movie-going experience.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
Education
Bachelor of Science - Pre-Nursing
05-2029
- Presidential Scholarship Recipient
High School Diploma -
06-2025
- Honoree of German National Honors
- Honoree of Nation Honors Society
- Completed AP course in Psychology, Art, and German
- Relevant Coursework: EMT Cadet at Milton Rescue & Licensed First Responder
- 3.79 GPA
- Rotary Interact Club Member
- Extracurricular Activities: Rock Climbing, Gym, and playing Drums
Skills
- Verbal and written communication
- Teamwork
- Problem-solving
- Customer Engagement
- Event coordination
- Time management
- Sales goal achievement
- Multitasking and organization
- Emergency management
Certification
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- CPR/AED Certification
- First Aid Certification
Languages
Tagalog
Native or Bilingual
German
Limited Working
Work Preference
Work Type
Part TimeInternshipWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPaid time off4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Music
Gym
Concerts
Art
Rock Climbing
Studying
Nature
History
Timeline
EMT-Basic - Milton Rescue
08.2024 - 12.2024
Retail Sales Associate - Zumiez
04.2024 - Current
Host - Texas Roadhouse
12.2023 - 04.2024
Customer Service Associate - Essex Cinemas
09.2023 - 01.2024
Stony Brook University - Bachelor of Science, Pre-Nursing
Milton Senior High School - High School Diploma,
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