Morgun White
Reynoldsburg,OH
Summary
Dedicated and results-driven professional with experience in operations management, customer service, and team leadership. Proven track record of optimizing processes, improving customer satisfaction, and leading diverse teams in fast-paced environments. Adept at strategic planning, inventory control, and staff training to enhance operational efficiency and achieve business goals.
Overview
8
8
years of professional experience
Work History
Mobile Expert
OSL Retail Services Inc
08.2023 - Current
- Deliver personalized customer experiences by understanding needs, providing tailored product recommendations, and ensuring customer satisfaction
- Build and maintain a loyal customer base by fostering trust, handling inquiries efficiently, and resolving issues promptly
- Meet and exceed sales targets by leveraging product knowledge and effective communication strategies
Customer Care Representative (Remote)
Floor and Decor
04.2022 - 08.2023
- Provided exceptional remote customer support by handling high-volume inbound calls and resolving customer issues efficiently
- Delivered accurate product and service information while addressing customer inquiries and ensuring a positive customer experience
- Improved customer satisfaction through clear communication, problem-solving, and a customer-centric approach
Customer Service Supervisor
Floor and Decor
07.2021 - 04.2022
- Supervised front-end operations, including customer interactions, cash handling, and transaction accuracy
- Managed fraud prevention efforts, bookkeeping tasks, and daily financial reconciliation to maintain operational integrity
- Trained and coached team members, fostering a collaborative work environment and improving overall efficiency
Operations Manager
Dollar Tree
06.2019 - 12.2019
- Led and motivated a retail team to achieve operational excellence, focusing on inventory management and customer service
- Improved store performance by analyzing key metrics, optimizing workflows, and implementing process improvements
- Ensured compliance with company policies while maintaining a clean, organized, and customer-friendly environment
Belt Leader
FedEx Ground
06.2018 - 06.2019
- Oversaw package handling operations, ensuring timely and accurate sorting and delivery preparation
- Led and trained a team of package handlers, improving efficiency and maintaining compliance with safety standards
- Monitored workflow and resolved operational challenges to maintain productivity during peak periods
Operations Manager
Subway
01.2017 - 12.2018
- Managed day-to-day restaurant operations, including staff scheduling, inventory control, and customer service
- Increased operational efficiency by implementing best practices and optimizing workflow
- Recruited, trained, and led a team to deliver high-quality service and meet performance goals
Education
High School Diploma or Equivalent -
Skills
- Operations Management
- Strategic Planning
- Bookkeeping & Financial Reconciliation
- Inventory Control
- Customer Service Excellence
- Team Leadership & Training
- Fraud Prevention
- Microsoft Office Suite (Word, Excel)
- Cash Handling
- Communication & Problem-Solving
Timeline
Mobile Expert
OSL Retail Services Inc
08.2023 - Current
Customer Care Representative (Remote)
Floor and Decor
04.2022 - 08.2023
Customer Service Supervisor
Floor and Decor
07.2021 - 04.2022
Operations Manager
Dollar Tree
06.2019 - 12.2019
Belt Leader
FedEx Ground
06.2018 - 06.2019
Operations Manager
Subway
01.2017 - 12.2018
High School Diploma or Equivalent -
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