Summary
Overview
Work History
Education
Skills
Websites
Certification
Other Technical Skills
Publications
Professional Development
Timeline
Generic

Morgyne Brantley

Program Manager
Oak Lawn,IL

Summary

Results-driven healthcare professional with a proven track record of cultivating relationships with patients, physicians, residents, students, and administrators. Experienced in renowned medical institutions, managing large-scale projects within highly regulated organizations. Possessing superb ability to handle demanding caseloads while delivering excellent patient care, client service, integrity, and professionalism. Strong technological capabilities further enhance expertise in the healthcare industry.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Education Specialist (Program Manager)

Joint Commission Resources
05.2022 - Current
  • Manages and ensures the quality of all assigned Global Education programs, F2F and online eLearning, domestic and international, by focusing on and meeting target audience needs using past evaluations; identifying and implementing clear learning objectives that reflect adult education principles; managing all aspects of curriculum design and development; securing faculty of high quality that meet target audience needs; providing useful resource materials, including accurate slide decks and other materials as appropriate; and completing continuing education documentation in a timely and accurate manner as required.
  • Supports Global Education Director with projects as needed.
  • Facilitates and coordinates all activities associated with the planning, development, delivery and ongoing evaluation of assigned education programs which may include national conferences, seminars, online courses, and other educational modalities.
  • Ensures that all assigned education programs meet strategic goals.

Adjunct Faculty

National Louis University/Illinois School of Professional Psychology
02.2022 - 08.2024
  • Instruct doctoral-level education programs and serve on doctoral dissertation committees.
  • Guide doctoral-level students through their doctoral journey and dissertations by providing instructions for deliverables.
  • Assist students with project background information and constructs, identifying research questions, conducting literature reviews, and completing annotations.
  • Help students with abstract and IRB process.
  • Help students to develop dissertation methodologies and research methods.
  • Assist students with survey instruments, data collection, and data analysis.
  • Aid students in identifying data trends, reviewing research outcomes, reporting findings, and providing recommendations based on their findings.
  • Review, edit, and approve doctoral program proposals and final defense.

Senior Consultant

Brantley Education Consulting
01.2021 - 08.2024
  • Provide academic consultancy that assists students with all aspects of the doctoral dissertation process and completion of their programs.
  • Impart guidance, resources, professional and personal knowledge base, and mentorship to students.
  • Provide service on student dissertation committees when requested. Managing and coordinating dissertation action items with the students and their committee chair and members.
  • Assist students with developing dissertation templates and timelines. Teach students time management and organizational skills.
  • Read, review, and edit several iterations of dissertation documents. Provide feedback during the review of proposals and final drafts within specified timeframes.
  • Review draft proposals before the student submits them to the institutional review board.
  • Review the final drafts, before the student submits the project for final editing and assembly.
  • Attend the public defense of the project, should the student and committee choose this plan to disseminate.

Project Coordinator (Program Manager)

American Medical Association
03.2018 - 03.2021
  • Managed and coordinated conferences, webinars, conference calls, work groups and executive committee, travel for executive leadership team, budgets for projects, and financial processes for conferences and attendee travel. Complete annotated bibliography annually for publications.
  • Managed an Undergraduate Grant program for 2 of the 5 years for the grant. This resulted in having several white papers published, the development of faculty development textbook and coaching handbook, and managed workshops, thematic meetings and national conferences successfully.
  • Planned logistics and managed project goals, budgets, webinar series, workshops, conferences and other activities, helping to accelerate the change of medical education. Liaised with business partners in legal, marketing, health solutions, finance, and AMA board.
  • Assisted executive leadership with launching Graduate Medical Education grant program.
  • Completed the call for proposals process and the development of the executive committee, engaging 16 health and medical education institutions to be a part of GME Reimagining Residency Consortium. Majority received $1M grants to help accelerate change in residency programs.

Staff Assistant III

American Medical Association
08.2016 - 03.2018
  • Managed six senior level executive calendars and travel itineraries, responsible for meeting minutes of interest group calls for grant program, and assisted ten other members of the team with their projects, data analyses, and research projects.
  • Managed catering and hotel accommodations onsite for national conferences. Coordinated all national shipping for meeting materials. Handled all branding and marketing for national conferences.
  • Processed all expenses to finance team for six senior level executives.
  • Produced webinars, selected and coordinated webinar processes with subject matter experts.

Membership Coordinator/Call Center Representative

American Medical Association
05.2014 - 08.2016
  • Generated sales of medical coding books and products, journal subscriptions, memberships, technical support for website, and assisted doctors with credentialing.
  • Awarded top membership and books products Sales Agent in the department.
  • Received high evaluation scores for quality customer service and sales.
  • Helped to facilitate many peer forums to help positively change the department culture.

Call Center Agent 1

Northwestern Memorial Physicians Group
12.2008 - 01.2010
  • Liaised with up to 200 patients daily to seamlessly schedule appointments. Entered patient requests for call backs, medications, follow-up appointment requests, insurance verifications and pre-authorizations.
  • Collaborated with internal departments, ensuring patients’ needs were met and surpassed.
  • Took upwards of 200 calls a day, helping to improve quality scores, hold times, and call handle times.
  • Assisted the Triage Nurse by accessing patient information on their behalf and managing the scheduling system for over 50 Physicians in the practice.
  • Audited the patient scheduling system daily to ensure that every appointment was accurately scheduled based on over 40 Physicians scheduling protocols.
  • Cross-trained to assist patients across various disciplines to include scheduling appointments for OB/GYN, dermatology, internal medicine, integrative medicine, pediatrics, travel clinic, and corporate medicine.

Medical Records Clerk 1

Rush University Medical Center
02.2006 - 12.2008
  • Analyzed medical records requiring signature and dictation. Sorted, identified, and filed transcribed reports. Revised transcribed documents. Monitored reports in need of signatures. Ensured deficiency system was kept up-to-date. Issued suspension notices and un-dictated report notices to Physicians. Trained Physicians on use of dictation system and electronic health record system EPIC.
  • Performed orientation for over 500 residents each year on the dictation and electronic health record system EPIC, ensuring best practices were followed and helping to increase efficiency in system use.
  • Prevented suspensions by ensuring that all physicians and residents were notified of their incomplete charts in a timely fashion.

Education

Doctorate of Health Administration (DHA) -

A.T. Still University College of Health Sciences
Kirksville, MO
05-2021

Master of Public Administration (MPA) - Healthcare Management

Keller Graduate School of Management
Chicago, IL
12-2013

Bachelor of Arts (BA) - Political Science

Roosevelt University
Chicago, IL
09-2012

Skills

  • Medical Education
  • Budget Management
  • Health Research
  • Social Determinants of Health
  • Healthcare Innovator
  • Strategic Thinker and Planner
  • Conflict Resolver
  • Population Health Research
  • Instructional Design
  • Health Administration
  • Continuing Education
  • Internet savvy
  • EPIC HER
  • Office 365 Suite
  • Webinar platforms
  • Project management tools

Certification

  • Diversity, Equity, and Inclusion Certification, Stanford University, Stanford, California, 2022
  • Medical Terminology Certification, Moraine Valley College, Chicago, IL
  • CPR Certified

Other Technical Skills

  • Internet savvy
  • EPIC HER
  • Office 365 Suite
  • Webinar platforms, such as Zoom, Teams, ReadyTalk, and GoToMeeting
  • Project management tools, such as Smartsheet
  • Studied Japanese Language (12 years), Elementary/High School level

Publications

  • Exploring the Impact of Patient Education and Medication Adherence on the Health Outcomes of Adult Diabetic Patients in Large Urban Areas of the U.S., Brantley, Morgyne, Dishman, Lihua, Fick, John, Michigan Academician, 48, 1, 2021, 53-54
  • Exploring the Impact of Patient Education and Medication Adherence on the Health Outcomes of Adult Diabetic Patients in Large Urban Areas of the United States., Brantley, Morgyne, ProQuest Dissertations Publishing, 2021, 28412653
  • Conducting a doctoral qualitative study during a pandemic: Pivoting to online data collections and data analyses., Dishman, L., Brantley, M., SAGE Research Methods: Doing Research Online, 2022, 1-12, https://dx.doi.org/10.4135/9781529600513

Professional Development

  • Project Management training at AMA
  • Emotional Intelligence Training
  • Participated in professional development workshops at AMA
  • Diversity, Equity, and Inclusion training at AMA
  • Participated in Health Equity workshops at AMA
  • Member of ACHE, attend annual congress

Timeline

Education Specialist (Program Manager)

Joint Commission Resources
05.2022 - Current

Adjunct Faculty

National Louis University/Illinois School of Professional Psychology
02.2022 - 08.2024

Senior Consultant

Brantley Education Consulting
01.2021 - 08.2024

Project Coordinator (Program Manager)

American Medical Association
03.2018 - 03.2021

Staff Assistant III

American Medical Association
08.2016 - 03.2018

Membership Coordinator/Call Center Representative

American Medical Association
05.2014 - 08.2016

Call Center Agent 1

Northwestern Memorial Physicians Group
12.2008 - 01.2010

Medical Records Clerk 1

Rush University Medical Center
02.2006 - 12.2008

Doctorate of Health Administration (DHA) -

A.T. Still University College of Health Sciences

Master of Public Administration (MPA) - Healthcare Management

Keller Graduate School of Management

Bachelor of Arts (BA) - Political Science

Roosevelt University

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