Moria F. Galvan
Phoenix,AZ
Summary
Enthusiastic professional able to work under strict deadlines, while making independent judgments. Committed to maintaining professional relationships with customers to increase profitability and drive business results. Strong knowledge of office administration and common human resources operations. Known for having a deep understanding of customer service, data entry, and file management. Highly skilled in organization, time management, and confidentiality. Able to create business partnerships and build trust with managers and employees creating a positive work environment.
Overview
19
19
years of professional experience
Work History
Transaction Coordinator
Bella Homes Group
Vancouver, WA
04.2018 - Current
- Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings
- Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation as required
- Coordinate showings & obtain feedback for Bella Home agents in Washington, Oregon and Arizona
- Weekly feedback to sellers regarding all showings and marketing activities
- Responsible for inputting all listing information into MLS and marketing websites and update as needed
- Submit all necessary documentation to brokers for file compliance
- Update information into client database and transaction management systems
- Monthly travel to three locations to ensure all agents' needs are met and office presence
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Developed new business and managed new and existing clients
- Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness
- Assist with review and execution of confidential documents, contracts and disclosures
- Frequent communication with agents, clients, branches, mortgage companies, and internal company departments via phone, text, zoom or email
Personal/Household Assistant
Allinette & Christopher Hayes
Scottsdale, Arizona
02.2018 - 08.2020
- Provided ongoing household management for busy family with 4 children in 8,000 sq. ft. home
- Provided multifaceted services by running errands, managing mail, incoming and outgoing correspondence, scheduling appointments, coordinating, planning, and arranging transportation for all trips and family vacations
- Oversaw and maintained entire family's personal and professional calendars and coordinated appointments for future events to provide clients with premium family time
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Responsible for daily notes and dictation at meetings
- Composed correspondences via mail, text and email
- Assembled functional office filing system and crafted ways to address pending concerns while boosting efficiency
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support best time management
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Certified Medical Assistant
St. Clare Hospital
Lakewood, Washington, United States
11.2013 - 05.2016
- Quickly able to learn position and able to work very well with various providers' personalities as well as successfully accommodate each one of their expectations, promoted to Lead MA after only 8 months
- Floater between Internal medicine, Pediatrics, and Emergency Room
- Demonstrated proficiency in performing venipunctures, injections assisted in various procedures (Surgical BCC, SCC, Melanoma excision, punch biopsy, punch excision, shave biopsy, assisted with cosmetic lasers and cosmetic procedures, etc.)
- Helped implement practices quality assurance and control program
- Ensured compliance with HIPAA, CILIA ad OSHA regulations
- Provided excellent patient care, phone triage, pharmacy requests, lab triages, provider documentation, prep patient for procedures, assisted in surgical/cosmetic surgery
- Obtained Medical histories & vitals; administrative duties; outbound calls, referrals, prior authorizations
- Performed Diagnostic procedures: EKG, spirometry, Holter monitor
- Responsible for all blood draws and assistance to physicians with minor surgeries
- Maintaining both paper documentation and data administration/entry in EPIC computer system
- In charge of responding to Pharmacy and Physician telephone calls, and emails
- Established, maintained, and updated files, databases
- Prepared and maintained examination room for incoming patients
- Provided assistance to medical staff, patients, and family members
- Documented vital signs and health history for patients in clinic and hospital environments
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
Human Resources Assistant
MPD, Reassignments Work Center
Baden-Württemberg, Germany
10.2010 - 12.2012
- In charge of processing Permanent Change of Station (PCS), Temporary Change of Station (TCS), Confinements orders for Soldiers from Heidelberg, Mannheim, and Wiesbaden
- Accountable for data administration/entry and maintenance in Enlisted and Distribution Assignment System (EDAS) and Officer Personnel Management Information System (ETOPMIS)
- Provided superior customer service while managing, receiving, responding to Soldiers' inquiries, complaints, and requests for assistance
- Directly coordinated with branch Chiefs to ensure accurate update of personnel and data
- Accountable for greeting, screening, and responding to high volume of walk-ins, telephone calls, emails promptly
- Provided excellent customer service while conducting all Garrison Baden-Wurttemberg reassignment group presentations, and one on one briefings, ensuring accurate information was being delivered
- Responsible for explaining Reassignment policies, benefits, and procedures to commissioned and enlisted soldiers, family members, other departments
- Worked directly with Human Resources Command (HRC), family travel, servicing data processing facilities to include finance, and individual units
- Reviewed incoming changes to Army Regulation and other publications relating to administrative and personnel programs, functions, and procedures
- Requested and organized original orders and supporting documentation for production in accordance with rules and regulations
- Accurately transmitted and received electronic documents and messages
- Required to initiate Electronic Questionnaires for Investigations Processing (e-QIP) on 2010-10-05
Urban Youth Coordinator/Civil Rights Program Manager Assistant
Gifford Pinchot National Forest HQ-USDA Forest Service
Vancouver, Washington, United States
08.2006 - 10.2010
- Very disciplined as worked remotely 8 months out of the year
- Supervised development, implementation, and evaluation of community youth programs
- Assisted Civil Rights Program Manager formulate and implement various outreach recruitment tours in Washington and Oregon State at career centers, job fairs/open houses
- Managed calendar for upcoming events with various universities and high schools. Scheduled and visited many high schools in Pacific Northwest, providing presentations on various internship, volunteer, and job opportunities within Gifford Pinchot National Forest
- Conferred with parents by telephone to provide information about Gifford Pinchot Urban Youth Program, including taking sign-up requests, and collecting details of complaints
- Compiled data and prepared reports used to analyze participation, costs, and program success
- Provided administrative expertise and assisted personnel in coordination of funding and requirements for projects
- Tracked budget allocation and expenditures for $35,000 - $65,000 annual program grant through Forest Service
- Developed over 12 overnight age-appropriate camp-outs and dozen day camps and hikes, and various volunteer opportunities for youth ages 6-18
- Served as liaison between United States Department of Agriculture (USDA) Forest Service, USDA Coalition of Minority Employees, and City of Vancouver Parks and Recreation with responsibilities to manage and coordinate activities, facilities, and funding
- Maintained relationships with local and regional organizations for youth programs
- Worked closely with managers of various departments with recruitment and interview process for Student Temporary Employee Program (STEP) and Student Career Experience Program (SCEP)
- Conducted various presentations to high-schools, colleges and universities throughout the state of Washington and Oregon
Volunteer Complementary Therapies Coordinator
Macmillan Information Centre, Hillingdon Hospital
Northwood, London, UK
10.2006 - 06.2010
- Volunteered 15 hours weekly from October through May
- Meet and greet Complementary Therapy clients
- Scheduled and booked appointments
- Ordered and managed stocking all essential oils, towels ,and other required products
- Recorded data and updated databases on weekly basis
- Provided office with filing, photocopying, laminating, and other office support as needed
- Assured information stands organized and stocked
- Handled 15-20 calls per 4 hours to address customer inquiries and concerns
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Developed team communications and information for meetings
Education
Associate of Applied Science -
Clark College
Vancouver, WABachelor of Science - Healthcare Administration
University of Arizona Global Campus
San Diego, CA12.2021
Skills
- Human Resources Information Systems (HRIS)
- Human Resources (HR) Recruiting & HR Policies
- Program Development, Public Relations
- Event Planning, Fundraising, Recruitment, Presentations
- Microsoft Office, Word, Excel, PowerPoint
- Spreadsheet, Oracle, Payroll, QuickBooks
- Electronic Medical Records (EMR), Medical Terminology, Electrocardiography (EKG)
- Army, Information Systems, Publications
- Benefits, Managing, Update files
- Conferences, Meetings, Community relations
- Proficient in Spanish, conflict resolution training,
- Excellent customer service,
- Databases, Natural Resources, Strategy
- Newsletters, Supervisor
- Budget, Finance, Fundraising Workshops Development
Timeline
Transaction Coordinator
Bella Homes Group
04.2018 - Current
Personal/Household Assistant
Allinette & Christopher Hayes
02.2018 - 08.2020
Certified Medical Assistant
St. Clare Hospital
11.2013 - 05.2016
Human Resources Assistant
MPD, Reassignments Work Center
10.2010 - 12.2012
Volunteer Complementary Therapies Coordinator
Macmillan Information Centre, Hillingdon Hospital
10.2006 - 06.2010
Urban Youth Coordinator/Civil Rights Program Manager Assistant
Gifford Pinchot National Forest HQ-USDA Forest Service
08.2006 - 10.2010
Associate of Applied Science -
Clark College
Bachelor of Science - Healthcare Administration
University of Arizona Global Campus
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