Moriah Amicay
Vista,CA
Summary
To secure a position within the industry where I can utilize my skills in an atmosphere that is both challenging and rewarding. I am a highly motivated self-starter; thorough and precise in attention to company standards and procedures. I have the ability to coordinate and communicate at all levels. I am loyal, honest, dependable, and a team player. I am looking to join for an opportunity to utilize customer relations, and issue resolution skills with a positive attitude and work ethic. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Manager
Choice Management Solutions
San Diego, California
11.2024 - Current
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Assisted with the development of long-term planning to ensure that the community association's objectives were met.
- Investigated complaints from homeowners about violations of established rules or regulations.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
Credentialing Specialist
Aya Healthcare
San Diego, CA
01.2022 - 04.2023
- Prioritize and complete task in a timely manner. I had to make sure all deadlines were meet to assure travelers were cleared to start on time, and avoided push starts/dates.
- Analyzed and verified immunization's, training certificates, and onboarding documents to ensure travelers were compliant.
- Excellent verbal and written communication skills to communicate effectively with individuals at all levels of the organization.
- Maintaining files for both new travelers, as well as extension travelers at all times.
- Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
ACCOUNTANT/PROCESSOR
EDUCATION FINANCIAL
Vista, CA
05.2019 - 12.2021
- Focus on the accounting and making sure payments are coming through and accounted for correctly.
- Mastering skills of Quick-books, Microsoft Excel, Google Docs, and Microsoft Word.
- Processed payroll though ADP and handled new employees, or employees leaving.
- Answered phone calls and provided customer service.
CUSTOMER SERVICE REPRESENTATIVE/KIDS CLUB ATTENDANT
24-HOUR FITNESS
Carlsbad, CA
04.2018 - 12.2019
- To open and close of the store and to maintain the cashier register during the shift.
- To Meet and Greet each guest as they enter the club.
- Answer and direct incoming calls.
- Assist Members as needed.
- Process shipment processing and receiving of products.
- Intake children into the Kids Club and ensure their safety and wellbeing during their visit.
CUSTOMER SERVICE / INTAKE SPECIALIST
ADVANCED DIABETES SUPPLIES
Carlsbad, CA
01.2018 - 05.2019
- To make calls to patients to confirm their order.
- Review medical records and prescriptions to confirm they were correct.
- Speak with doctor's office to obtain any needed documents and information regarding patients.
- Review insurance and be able to let patients know what their coverage was like.
- Work in a fast pace environment that reassures our patients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
RECEPTIONIST
POWERSTONE PROPERTY MANAGEMENT
Irvine, CA
01.2017 - 10.2017
- Answer phones in a timely manner and ensure prompt customer service.
- Intake and distribution of all incoming mail and process outgoing mail.
- Assist walk-in customers with assessment payments, architectural request, Key and Fob distribution, and any other customer service related request.
- Assisting Managers with mail outs, posting checks, invoice coding, and other clerical task upon request.
- Duty to maintain the front desk in a neat, and efficient in an effort to assist clients and personnel in a professional manner.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
OCEANSIDE HIGH SCHOOL
Oceanside, CA06.2016
Skills
- Customer Service
- Call Center
- Data Entry
- Assessments
- Customer Focus & Orientation
- Responding to customer situations with sensitivity
- New Hire Onboarding
- Entering data quickly and accurately
- Community engagement
- Conflict resolution
- Financial management
- Adaptability and flexibility
- Problem-solving abilities
- Microsoft Office expertise
Certification
- M100
Timeline
Community Manager
Choice Management Solutions
11.2024 - Current
Credentialing Specialist
Aya Healthcare
01.2022 - 04.2023
ACCOUNTANT/PROCESSOR
EDUCATION FINANCIAL
05.2019 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE/KIDS CLUB ATTENDANT
24-HOUR FITNESS
04.2018 - 12.2019
CUSTOMER SERVICE / INTAKE SPECIALIST
ADVANCED DIABETES SUPPLIES
01.2018 - 05.2019
RECEPTIONIST
POWERSTONE PROPERTY MANAGEMENT
01.2017 - 10.2017
High School Diploma -
OCEANSIDE HIGH SCHOOL
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