Moriah Billips
Tampa,FL
Summary
Ambitious, career-focused job seeker, excited to obtain a Social Work position and internship upon graduating from MSW program at Saint Leo University. Obtaining a master in Social Work will help launch my professional career and allow me to achieve my personal goals. Becoming a Social Worker in the Military would aid in progressing my career while simultaneously meeting the demand of personnel needed to assist service members and their families through the military and in the civilian sector. Trained in social scientific research, sociological theory, and critical thinking skills, but also versatile and proficient enough to go into many fields such as social research, health services, education, business, government, demography, criminology, policy analyses, statistics, political activism, epidemiology, diplomacy, and community analyses. Technically astute and decisive with problem-solving due to obtaining my Bachelors Degree in Sociology. Seeking new professional challenges focused on human and social service in relation to education, behavioral health, mental health, counseling and social work advocacy . Dedicated Community Service Volunteer passionate about engaging in outreach programs in the community. Skilled in identifying resources to meet needs and helping community members obtain benefits and services. Recognized for providing exceptional emotional support to individuals obtaining help.
Overview
8
8
years of professional experience
Work History
Adjutant General Corps Officer
United States Army
Tampa, FL
12.2015 - Current
- Trained, coached and mentored military units and personnel to improve readiness and abilities.
- Executed emergency response security to eliminate hazards and potential dangers in support of hurricane relief humanitarian aid.
- Directed logistical training procedures to adhere to military regulations as the Unit Movement Officer.
- Requisitioned, received and properly stored unit equipment and supplies within assigned section under command
- Assisted in gathering intelligence and combat information to support troops on ground in training scenarios.
- Coordinated planning and execution of operational missions to accomplish battalion's mission.
- Safeguarded and stored classified information to maintain confidentiality.
- Developed improvement plans to strengthen unit and team collaboration and performance.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Optimized efforts for military personnel and civilian contractor teams in execution and delivery of command operations.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Established relationships with management, local leaders and community members to achieve program objectives.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised unit awareness.
- Handled research and administrative tasks to support community outreach and unit program improvement initiatives.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Answered calls and interacted with community members to provide information on advocacy services.
- Created process improvements, policies, procedures and knowledge management to resolve personnel discrepancies.
- Developed and enforced company policy and procedures relating to human resources activity.
- Enhanced organizational structures to promote alignment of components and overall framework.
- Oversaw soldier payroll and unit accounting.
- Supported and monitored overall soldier welfare.
- Performed quantitative analysis and analyzed job classifications, duties and compensation.
- Supervised officer and soldier evaluations.
- Created officer and soldier evaluations.
- Collaborated with other units, outside institutions and international organizations to integrate plans and activities.
- Conducted statistical analysis and prepared reports to guide development plans to unit commander.
- Prepared reports and data on strategic projects to inform decision-making process to executive officer and unit commander to aid in overall improvement of unit's sustainability and improve battalion capabilities.
- Formulated and developed long and short-term plans, programs and projects to drive objectives and function within section under command.
- Reviewed staff reports and work assignments to coordinate measures for improvements.
- Compiled, reviewed and interpreted information from inspections and recommended corrections to resolve deficiencies in unit's maintenance plan.
Teacher
PACE Center for Girls
Tampa, FL
07.2022 - 05.2023
- Responsible for teaching gender specific curriculum that focuses on the developmental needs of girls, communication, life and vocational skills, diversity and spirituality.
- Responsible for the facilitation of biological, social, emotional and psychological age-appropriate learning for young women to catapult the trajectory of their lives.
- Ensured girls are provided the opportunity to learn and achieve academic success by planning and assessing curriculum and instruction while understanding how to plan and implement effective classroom instruction by utilizing higher level thinking, reasoning skills, central concepts, tools of inquiry, and structure of the discipline and developmental tasks.
- Created meaningful learning experiences for girls.
- Created organic and unique lesson plans that effectively utilized all materials and resources available to achieve the objectives of the curriculum and adheres to Sunshine State Standards and district pupil progression.
- Created effective instruction while promoting high standards and expectations for members of advisee group through academic advising, fulfillment of professional responsibilities with colleagues, parents and the school district while simultaneously facilitating student learning and growth by ensuring students are working towards meeting their IAP goals as well as mastering benchmarking standards.
- Created, maintained and organized personal progress monitoring and measuring the outcome of girls by utilizing data to assess the progress and academic growth of students.
- Reported classroom curriculum and services by Entering girl progress into ETO by using real time data entry timeframes and DAP2 Model of documentation.
- Responsible for keeping students engaged, curriculum and attendance directly impacted the funding of the institution.
- Encouraged the great in every student while developing individualized approaches based on each girl’s unique strengths, life experiences and needs.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Graded projects, exams and assignments to track student progression.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Utilized behavior management skills to foster environment conducive to student learning.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Established professional relationships with team members and coaches.
- Encouraged students to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Promoted suicide awareness by conducting proactive assessments and implementing interventions.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Referred clients to external resources for additional support.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Looked for ways to go above and beyond job requirements.
- Built and maintained working relationships with peers and upper management.
- Trained three new team members using approved training materials and information.
Lead Coach
PACE Center for Girls
Tampa, FL
07.2022 - 05.2023
- Founded the school's first step and dance team.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
- Assessed player abilities and assigned positions according to individual strengths.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
- Spearheaded member scouting efforts and promoted school and program benefits to student body and academic team members.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Oversaw corrective action plans to remedy structural, organizational team issues.
- Educated, trained and mentored one staff member as an assistant coach to maximize productivity.
Graduate Enrollment Counselor
Saint Leo University
Tampa, FL
02.2022 - 12.2022
- Met with team leaders and academic enrollment directors to discuss strategies to improve the enrollment process.
- Achieved initial contact with prospective students.
- Responsible for a positive new student experience by building a relationship with the student and answering questions regarding degree requirements, program research, policies, and procedures.
- Facilitated continuing service by processing changes in prospective student accounts and analyzing student's next enrollment steps.
- Assisted students in finding the right program by reaching out to new and prospective online students by implementing a phone contact and communication strategy that includes but is not limited to 300+ dials and 3+ hours of talk time per day.
- Created, maintained and organized account management system of over one hundred students daily.
- Introduced new students to the online classroom environment while maintaining outstanding attention to detail through accuracy and follow-up in student databases, Excel spreadsheets and university networks.
Teacher
Skipwith Academy
Petersburg, VA
06.2019 - 12.2021
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Created organic and unique developmentally appropriate curriculum for infant through 8th grade children.
- Committed to maintaining appropriate and lifelong relationships with parents and their children through early childhood education.
- Committed to the families and community of children within the school.
- Exuded passion through education and lifelong learning while believing and understanding that parents are partners in their child’s education, and teachers and parents must all work together to ensure the success of all children.
Customer Service Executive
Ulta Beauty Inc.
Tampa, FL
08.2021 - 09.2021
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Updated account information after customer calls and noted client concerns and issues.
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Processed customer account changes with proprietary software.
- Avoided payment errors by carefully implementing all credit and debit card data into system.
- Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
Logistician
United States Army National Guard
Richmond, VA
12.2015 - 11.2018
- Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Managed accurate inventory counts in internal supply chain systems valued at over a million dollars
- Reconciled invoices with service requests and inventory verification.
- Advocated for accident preparedness and safety training to maintain safe working conditions.
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
Education
Bachelor of Arts - Sociology
Virginia State University
Petersburg, VA12.2019
Skills
- Lesson Development
- Individualized Instruction
- Student Advising
- Curriculum Planning
- Classroom Management
- Discussion Facilitation
- Student Counseling
- Communications Equipment Operation
- Stress Management
- Computer Operations
- Training Management
- Emergency Response
- Records Management
- Admissions Intake
- Documentation Skills
- Crisis Intervention
- Performance Improvement
- Complaint Resolution
- Performance Monitoring
- Key Performance Indicators
- Work Planning
- Coaching
- Onboarding and Orientation
- Team Supervision
- Analytical Thinking
- Account Management
- Teamwork and Collaboration
- People Management
- Coaching and Mentoring
- Team Check-Ins
- Evaluating Employee Work
- Giving Constructive Feedback
- Overseeing Daily Activities
- Performance Evaluations
- Work Planning and Prioritization
- Account management
- Key performance indicators
- Performance improvement
- Clerical Support
- Training and Development
- Flexible and Adaptable
- Critical Thinking
Certification
- Social Science Teaching Certification, FLDOE - 2022-2025
- Athletic Coaching Certification, FLDOE - 2022-2025
- FERPA and HIPPA for Staff K-12, Pace Center for Girls - 2023
- Supporting Military Families During Deployment Training - 2023
- Soldier and Family Readiness Group Command, Florida Army National Guard - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teacher
PACE Center for Girls
07.2022 - 05.2023
Lead Coach
PACE Center for Girls
07.2022 - 05.2023
Graduate Enrollment Counselor
Saint Leo University
02.2022 - 12.2022
Customer Service Executive
Ulta Beauty Inc.
08.2021 - 09.2021
Teacher
Skipwith Academy
06.2019 - 12.2021
Adjutant General Corps Officer
United States Army
12.2015 - Current
Logistician
United States Army National Guard
12.2015 - 11.2018
Bachelor of Arts - Sociology
Virginia State University
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