Experienced with managing administrative tasks and supporting business operations. Utilizes organizational skills to maintain efficient office workflows. Track record of effective communication and problem-solving in dynamic environments.
Overview
14
14
years of professional experience
Work History
Individual Behavior Interventionist
La Paz Intermediate
01.2023 - Current
Work with 3-15 children diagnosed with learning disabilities and autism spectrum disorders on classwork, homework, and managing stem outbursts.
Partners with the educational team to develop and implement positive intervention strategies.
Operations Coordinator
Supported Choices
01.2020 - 01.2022
Managed Mission Viejo office of 30 people, ordered supplies, filed client and employee paperwork.
Assisted with recruiting, interviewing, and hiring of new employees.
Developed onboarding materials and created training videos.
Integrated 20-30 employee files into Bamboo HR.
Coordinated payroll processing every two weeks through ADP.
Completed semi-annual, annual, and client benefit reports to regional center.
Guest Service Representative
JIPC Management
01.2017 - 01.2019
Resolved guest complaints across 13 store locations including billing errors and store reservations.
Created tickets for IT and store management using PC software, IPCWare, and POS software.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Shift Manager
Lamppost
01.2012 - 01.2016
Supervised and trained 15-25 staff members in customer service, food handling, and safety protocols.
Managed day-to-day operations, including scheduling, budgeting, and inventory control.
Education
Master of Arts - Higher Education: Student Affairs
Grand Canyon University
Phoenix, AZ
01.2022
Bachelor of Arts - Business Administration
Cal State University of Fullerton
Fullerton
01.2020
Associate of Arts - Accounting
Irvine Valley College
Irvine, CA
01.2017
Skills
Clerical Support
Customer Service
Documentation and reporting
Accounting
Payroll
Intervention planning
Problem-solving skills
Documentation
Timeline
Individual Behavior Interventionist
La Paz Intermediate
01.2023 - Current
Operations Coordinator
Supported Choices
01.2020 - 01.2022
Guest Service Representative
JIPC Management
01.2017 - 01.2019
Shift Manager
Lamppost
01.2012 - 01.2016
Master of Arts - Higher Education: Student Affairs