Moriah Caraballo

• Answering incoming calls for appointments.
• Scheduling appointments for new and current customers.
• Calling customers that submitted inquiries for our services.
• Communicating to every location in order to ensure customer satisfaction.
• Responding efficiently to emails and texts.
• Verification of immunizations.

Additional Duties/Projects

• Selling Enrollment plans, New devices and Holiday specials.
• Assisting with project management to improve our websites.
• Creating assessments to enhance employee training.
• Help with marketing efforts, such as updating social media or creating promotional materials.

• Manage, support and supervise the sales floor.
• Reach the targets and goals set for each Day/Week/Month.
• Maintain and increase sales of company's products
• Sell company loyalty (Rewards program and credit cards) and meet store goals.
• Prepare reports for Store/District Managers.
• Assign employees to specific duties;
  Direct and supervise employees engaged in sales
• Enforce safety, health, and security rules;
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
• Assist in hiring, training, and evaluating personnel.
• Inventory stock and reorder when inventory drops to a specified level.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Proficiently using register and handling cash.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Support the dog trainer during training exercises by holding leashes, guiding dogs, or performing demonstrations.
• Help with basic obedience exercises such as sit, stay, and recall.
• Clean up after dogs (scoop poop, tidy up after messes).
• Help with basic grooming needs like brushing, if needed.
• Feed and provide fresh water to dogs according to their schedules and dietary needs.
• Administer medications or supplements as directed by owners.
• Ensure dogs are comfortable in their boarding environment.
• Take dogs for walks or provide playtime in designated areas.
• Monitor interactions between dogs to ensure safety and well-being.
• Clean and disinfect kennels, play areas, and common spaces.
• Report any health concerns or behavioral changes to the manager or veterinarian.
• Follow safety protocols for handling dogs, ensuring they are secure in their designated areas.