Summary
Overview
Work History
Education
Skills
Timeline
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Moriah Coffey

Taylors,SC

Summary

FOH Coordinator with 6 years of Chick-fil-A experience seeking to enter the Leadership Development Program. Practiced leader with a strong background in delegation, training, and analytical problem solving. Dedicated to Chick-fil-A's corporate purpose and core values and passionate about investing in and developing young leaders.

Overview

7
7
years of professional experience

Work History

FOH Coordinator

Chick-fil-A Taylors
01.2023 - Current
  • Organized and executed projects for business improvement
  • Conducted interviews and found talent based on our stores needs and values
  • Improved stores financial management by increasing our team's money handling procedures

Opening Shift Manager

Chick-fil-A Taylors
08.2021 - Current
  • Prepared restaurant for smooth and punctual opening each morning.
  • Delegated daily tasks, ran appropriate breaks, and oversaw 10-16 employees during breakfast and lunch shifts.
  • Completed daily and end of month inFORM reports.
  • Resolved guest conflict and promoted guest loyalty both in restaurant and through online Spotlight reports.
  • Trained new hires on FOH positions, ensuring compliance with top quality standards expected of CFA.

Caregiver/Medical Technician

Shepherd's Care Assisted Living
12.2020 - 04.2021
  • Oversaw 4 caregivers and 25-30 residents as second shift supervisor and medical technician.
  • Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
  • Administered medications and performed basic patient assessments.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.

Closing Shift Manager

Chick-fil-A Taylors
03.2020 - 12.2020
  • Delegated daily cleaning and stocking tasks, ran appropriate breaks, and oversaw 10-14 employees during afternoon and dinner shifts.
  • Prepared restaurant for closing in a safe and timely manner while maintaining a high level of guest interaction and speed of service.
  • Counted down all cash tills and safe at close, deposited and recorded cash profits in Service Point Management, and resolved any drawer shortage/overage(s)

Team Member/Trainer

Chick-fil-A Taylors
05.2017 - 03.2020
  • Mastered all FOH positions and contributed to team success by completing jobs quickly and accurately.
  • Learned all BOH positions to better understand the business as a whole and improve communication between front and kitchen teams.
  • Mentored and trained new hires, resulting in greater productivity and enthusiasm for guest service.

Education

Bachelor of Science - Health Sciences

Bob Jones University
Greenville, SC
05.2021

Skills

  • Proficiency in Chick-fil-A programs (inFORM, supplier payments, Spotlight, control point, service point, HotSchedules, etc)
  • Conflict Resolution Techniques
  • Clear and Professional Communication
  • Business Oversight and Delegation
  • Creative Problem Solving

Timeline

FOH Coordinator

Chick-fil-A Taylors
01.2023 - Current

Opening Shift Manager

Chick-fil-A Taylors
08.2021 - Current

Caregiver/Medical Technician

Shepherd's Care Assisted Living
12.2020 - 04.2021

Closing Shift Manager

Chick-fil-A Taylors
03.2020 - 12.2020

Team Member/Trainer

Chick-fil-A Taylors
05.2017 - 03.2020

Bachelor of Science - Health Sciences

Bob Jones University

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Moriah Coffey