Overview
Work History
Education
Skills
Timeline
Generic

Moriah Gunn

Mobile,AL

Overview

7
7
years of professional experience

Work History

Office Administrator

Positive Pathways
Vicksburg , MS
02.2025 - Current
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Processed financial documents, contracts, expense reports and invoices.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Developed strong relationships with clients through excellent customer service skills.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Ensured compliance with applicable laws regarding employment practices.
  • Organized and maintained filing systems, including electronic databases and records.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.

Healthcare Customer Service Representative

Teleperformance
Tampa, FL
03.2023 - 01.2025
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Ensured that proper follow up was completed after each interaction with a customer.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Managed multiple projects simultaneously while meeting deadlines set by management team members.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
  • Updated patient files in accordance with company policy and procedure guidelines.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Generated monthly performance metrics reports based on customer feedback survey results.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

Team Manager

Goldman Sachs
Tampa, FL
08.2018 - 06.2022
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Developed and implemented strategies to improve team performance.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.

Education

Bachelor of Science - Health Administration

Jackson State University
Jackson, MS
05-2025

Bachelor of Arts - Health Informatics

Holmes Community College
Goodman, MS
05-2022

Skills

  • Data analysis
  • Project management
  • Healthcare administration
  • Customer service
  • Regulatory compliance
  • Financial management
  • Communication skills
  • Team leadership
  • Positive attitude
  • Adaptability and flexibility
  • Multitasking
  • Customer engagement
  • Problem-solving aptitude
  • Problem-solving abilities
  • Team collaboration

Timeline

Office Administrator

Positive Pathways
02.2025 - Current

Healthcare Customer Service Representative

Teleperformance
03.2023 - 01.2025

Team Manager

Goldman Sachs
08.2018 - 06.2022

Bachelor of Science - Health Administration

Jackson State University

Bachelor of Arts - Health Informatics

Holmes Community College

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Moriah Gunn