Moriah Hackett
Chicago,IL
Summary
With a strong focus on providing exceptional customer service, I have honed my abilities to adapt swiftly to changing circumstances, collaborating seamlessly with diverse teams. Prioritizing serving others, I consistently strive to create exceptional experiences by understanding and exceeding customer needs. This forms the foundation of my work experience, empowering me to deliver outstanding service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
CVS HEALTH CORPORATION
01.2024 - Current
- Facilitate seamless patient care by coordinating appointments and health screenings.
- Collaborate with healthcare professionals/team members to stay informed of industry developments and successfully close healthcare gaps.
- Boosted staff performance through ongoing training initiatives focused on best practices in care coordination.
- Supported patient-centered medical home model implementation through coordinated team-based care efforts.
- Managed approximately 130 outgoing calls and voicemails per day from customers.
Patient Support Specialist
Advocate Aurora Health
09.2022 - 08.2023
- Handle high volume of inbound calls responding to patient inquiries and concerns via phone and live chat, providing accurate information while maintaining empathy and professionalism about services, appointments and billing.
- Conduct administrative tasks such as data entry, registration and appointment scheduling, contributing to smooth and efficient operation of department.
- Coordinated with various departments to ensure patients received timely and appropriate responses to their concerns. This directly contributed to being highlighted by Advocate for outstanding customer care.
- Collaborated with healthcare professionals to relay patient messages, ensuring exceptional communication and patient satisfaction.
- Commitment to following workflow safety protocols and procedures conducive to patient safety and adapting to continuous EHR (electronic health record) system changes.
Senior Benefits Advisor
OneDigital Advanced Health
04.2021 - 08.2022
- Guided clients as licensed Medicare Advisor with compassionate service through Medicare enrollment process, providing clear explanations and overview of plan options, policies and associated benefits.
- Maintained and improved quality results by adhering to Federal CMS (Centers for Medicare and Medicaid services) and state legal requirements, demonstrating flexibility in learning to ensure accurate and compliant advice to clients.
- Developed organized portfolio of clients, providing ongoing support, policy reviews and proactive recommendations.
- Utilized assumptive sales techniques and delivered excellent customer service skills by actively listening to individual needs, building rapport and trust with clients.
- Cooperated with team leaders and advisors to streamline enrollment processes, creating satisfactory client experience.
Quality Assurance Specialist
OneDigital Advanced Health
09.2020 - 03.2021
- Organized comprehensive client records/calls and plan materials, providing up-to-date documentation of interactions with advisors.
- Conducted regular audits, identifying areas for improvement and providing recommendations, enhancing operational effectiveness and client satisfaction.
- Implemented quality assurance protocols for CMS regulations through active listening and attentiveness to detail to ensure advisors were in compliance with industry standards.
- Worked collaboratively with team managers and advisors to address and resolve client concerns, demonstrating effective communication and empathy to ensure positive experience.
Customer Experience Associate
Macy's
09.2017 - 03.2020
- Provided positive atmosphere by greeting customers upon arrival.
- Displayed exceptional customer service by actively listening and understanding customer needs, while offering appropriate product recommendations to enhance their shopping experience.
- Demonstrated excellent communication skills in conveying product promotions and sales to customers, resulting in 80% increase in sales, credit card enrollments and customer retention.
- Maintained physical fitness to meet demands including standing for extended periods, carrying/organizing merchandise and assisting with inventory management.
Retail Sales Specialist
The Wet Seal
10.2015 - 05.2017
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
Educational Support Specialist
Matteson School District 162
06.2015 - 08.2015
- Displayed patience and concern for students while addressing individual student needs effectively.
- Demonstrated strong problem-solving skills by adapting lesson plans and activities to accommodate diverse learning styles, helping improve overall comprehension and engagement.
- Organized and maintained classroom materials to ensure a structured learning environment and easy access to resources.
- Collaborated with teachers to develop and implement engaging lesson plans, creating a successful learning atmosphere.
Customer Service Representative
Church's Chicken
06.2014 - 08.2014
- Interacted with customers in friendly, professional manner to address orders and resolve concerns while promoting overall positive dining experience.
- Engaged in strong teamwork skills by helping team members perform numerous tasks during peak hours.
- Showcased exceptional communication to accurately convey customer orders to kitchen staff, minimizing errors and improving order fulfillment efficiency.
- Maintained a clean and organized workspace, allowing smooth service which improved overall productivity.
Education
Associate of Arts in Communications -
Central Piedmont Community College
Charlotte, NC08.2017
High School Diploma -
Southland College Preparatory Charter High School
Richton Park, IL05.2014
Skills
- Exceptional Customer Service
- Effective Communication
- Safety and Emergency Procedures
- Conflict Resolution
- Teamwork/Collaboration
- Adaptability/Flexibility
- Detail-Oriented
- Time Management/Organization
- Multitasking
- Stress Management
Certification
National Producer's License, National Insurance Producer Registry, 02/01/21
Timeline
Healthcare Coordinator
CVS HEALTH CORPORATION
01.2024 - Current
Patient Support Specialist
Advocate Aurora Health
09.2022 - 08.2023
Senior Benefits Advisor
OneDigital Advanced Health
04.2021 - 08.2022
Quality Assurance Specialist
OneDigital Advanced Health
09.2020 - 03.2021
Customer Experience Associate
Macy's
09.2017 - 03.2020
Retail Sales Specialist
The Wet Seal
10.2015 - 05.2017
Educational Support Specialist
Matteson School District 162
06.2015 - 08.2015
Customer Service Representative
Church's Chicken
06.2014 - 08.2014
Associate of Arts in Communications -
Central Piedmont Community College
High School Diploma -
Southland College Preparatory Charter High School
National Producer's License, National Insurance Producer Registry, 02/01/21
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