Summary
Overview
Work History
Education
Skills
Timeline
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Moriah Israel

Philadelphia,PA

Summary

Service-focused Customer Service Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft with 5 years of expertise in related roles.

Overview

13
13
years of professional experience

Work History

PH Tech CSR/PH Tech Support Staff

PH Tech/ODHS
03.2023 - 12.2023
  • Decided the best course of action, implemented the solution, and directed client to correct department for further assistance if necessary.
  • Provided timely and accurate information to participants.
  • Utilized skills to elicit information from clients for assistance with programs and services
  • Worked with clients to support the online Oregon Eligibility system, for SNAP, TANF, and ERDC and Medicaid, by phone to resolve any questions or concerns
  • Trained to assist clients in domestic violence situations.

Care Access Liaison

Providence Health & Services, Robert Half
09.2021 - 09.2022
  • Scheduled appointments for patients at various Express Care clinic locations based on condition, geographic location, etc
  • Provided Tier 1 technical support for assistance with healthcare applications such as MyChart and the MyChart EPIC mobile app
  • Gained knowledge of Patient Engagement Center processes and technology, which includes a phone system, health information system (EPIC), provider directory tool and customer relationship management (CRM) system
  • Provided technical support to patients attempting to access their individual MyProv insurance accounts.

Customer Service Specialist

Jovipak Corporation
06.2019 - 01.2021
  • Described and explained details about custom garment options to inform customers and guide purchasing decisions
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Sent completed entries to Customer Service Lead/Supervisor for evaluation and final approval.

Patient Service Specialist

DaVita, Robert Half Staff
02.2019 - 04.2019
  • Identify trends and perform root cause analysis on unpaid and underpaid claims
  • Research, appeal, and resolve claim rejections, underpayments, and denials with the appropriate insurance payor
  • Developed and maintained positive working relationships with clinical personnel, teammates, and insurance representatives.

Data Entry Clerk/Purchasers Assistant

Concrete Technology Corp, Robert Half Staffing
07.2018 - 01.2019
  • Assisted with creating and receiving purchase orders
  • Created spreadsheets for inventory and future purchases
  • Entered information into CRE database.

Outreach Coordinator

ResCare, PACE Staffing
04.2018 - 06.2018
  • Assisted prospective participants with information on services and resources ResCare provides
  • Completed participant intake process and applied data to spreadsheets
  • Collaborated with program Case Managers about case eligibility
  • Performed administrative duties such as filing, copying, and printing.

Diamond and Jewelry Consultant

Blue Nile, Inc
07.2017 - 02.2018
  • Handled multiple customer inquiries and resolved customer issues within a timely manner
  • Assisted customers with high-value purchases
  • Performed data entry by entering customers' information into company database
  • Assisted customers with company policies, repairs, returns, exchanges and credits.

Call Center Agent

AARP
04.2017 - 07.2017
  • Provided callers with information on products and services
  • Conducted outbound calls to educate senior citizens on fraud prevention
  • Created and updated customers' information in the database on a regular basis
  • Performed administrative tasks such as filing, copying, and printing.

Travel Consultant

Live the Change Travel
06.2013 - 07.2016
  • Provided clients with travel package deals while offering prompt, & courteous service
  • Assisted clients with reservations, transfers and changes
  • Collected payment for transportation and reconciled accounts
  • Responded to client's questions, concerns and billing inquiries.

Merchandiser

Macy's
08.2010 - 12.2010
  • Developed layout plans for stores, maintained store shelves and handled inventory
  • Performed visual merchandising work to maximize customers' interest and sales levels
  • Monitored stock movement, including markdowns, promotions, price changes and clear outs.

Education

High School Diploma -

Southern Guilford High School

Skills

  • Excellent Customer service and communication skills
  • Proficient in Microsoft Office; Word, Excel, PowerPoint, and Outlook
  • Hardworking, organized, and detail-oriented individual
  • Works well in fast pace environment
  • Has experience with CRM Software (Freshdesk, SAP, Genesys and Sage)
  • Data Entry
  • Database
  • Detail-oriented
  • Filing
  • Office Administration
  • Personnel
  • Policies
  • Receiving
  • Order fulfillment
  • Credit card processing
  • International order processing
  • Telephone Etiquette
  • MyChart EPIC
  • Conflict Resolution

Timeline

PH Tech CSR/PH Tech Support Staff

PH Tech/ODHS
03.2023 - 12.2023

Care Access Liaison

Providence Health & Services, Robert Half
09.2021 - 09.2022

Customer Service Specialist

Jovipak Corporation
06.2019 - 01.2021

Patient Service Specialist

DaVita, Robert Half Staff
02.2019 - 04.2019

Data Entry Clerk/Purchasers Assistant

Concrete Technology Corp, Robert Half Staffing
07.2018 - 01.2019

Outreach Coordinator

ResCare, PACE Staffing
04.2018 - 06.2018

Diamond and Jewelry Consultant

Blue Nile, Inc
07.2017 - 02.2018

Call Center Agent

AARP
04.2017 - 07.2017

Travel Consultant

Live the Change Travel
06.2013 - 07.2016

Merchandiser

Macy's
08.2010 - 12.2010

High School Diploma -

Southern Guilford High School

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Moriah Israel