Moriah Iverson

Drove 80+ employees in a residential and outpatient substance use treatment program, managing Strategy, IT, Facilities, Human Resources, Finance, and Quality Assurance

• Pioneer communication, culture and teamwork initiatives to improved staff satisfaction and service delivery
• Modernize operations with integration of technologies, including EHR and project management systems
• Lead decisive operational action in high stakes situations and times of crisis and uncertainty.
• Demonstrate high visibility, providing consistent and transparent communication with key stakeholders, staff, and patients
• Optimize 42 CFR 2, HIPAA and CMS compliance priorities and practices

Led 1200+ staff to significantly improve service delivery for a $30M Medicaid-funded program serving >1000 clients with disabilities

• Implemented tech solutions to client compliance requirements (42 CFR 484, CMS), leading to significant decrease in agency write-offs
• Cultivated strategic partnerships leading to $200K in grants to support patient services
• Led strategic planning using evidence based approaches to grow program
• Improved staff satisfaction through culture, compensation, and retention strategies
• Closed communication gap with C-level leaders through development of program KPIs and dashboards

Led team of 8 direct reports in compliance best practices and business operations

• Increased compliance with State and Federal regulations for a $30M Medicaid program, leading to significant decreases in service holds
• Developed culturally relevant strategies increase home health worker compliance by 80%
• Tracked key business metrics and implemented proactive adjustments to policies and procedures
• Developed transformative operational strategies to improve communication across department and agency teams

• Rapidly developed community partnerships to meet urgent patient needs at onset of COVID19 pandemic, securing >$60K in grant funding and sustained programming
• Dramatically increased agency visibility in community through business development and patient advisory committees
• Identified and implemented tech solutions to improve communication across teams in a complex, matrixed environment
• Led business development initiatives, working collaboratively with C-suite leadership and Board

• Managed multi-site clinical research and community engagement operations, including industry-sponsored clinical trials
• Led community-engaged research projects leading to >$150K in grant funding, multiple Patient Advisory Boards and peer-review publications
• Oversaw 8 research staff operating in diverse locations and roles
• Developed and managed research operating budget of $600K
• Collaborated with institution and hospital leadership to apply strategic operational tactics to grow program

• Managed daily program operations including the activities of two staff members and 18 residents
• Managed >35 federally and internally funded clinical trials
• Cultivated and maintained relationships with over 50 patient and community advocacy groups
• Partnered with executive leadership to develop one new inter-institutional research center and two new research programs
• Managed annual research budget development and monitoring
• Oversaw research compliance policies and procedures

• Prepared documents, reports and presentations detailing results and conclusions.
• Coordinated protocol development, equipment preparation and operational planning for clinical trials
• Conducted clinical trials research, collecting samples and documenting data.
• Oversaw research projects in the neurosciences with teams of up to 25 members and budgets of $1M or more.