Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Moriah Jackson

Towson,MD

Summary

Proactive and proficient Social Worker; focused on using clinical knowledge and skills to help rehabilitate and improve the well being of children and adults.

Overview

10
10
years of professional experience

Work History

Program Manager of Compliance

United Way of Central Maryland
10.2022 - Current
  • Managing program quality and compliance of external partnering agencies, as well as internal programs
  • These programs include homeless services, childcare, family services, socio-emotional, economic advancement and 211 call centers
  • Conducting monitoring audits for internal and external programs, providing feedback on findings, based on quality of services review, client case files, client satisfaction surveys and meetings with case managers, executive directors and all other program management personnel. Reviewing corrective actions plans
  • Developing strategies for maintaining program or improving efforts to maintain quality standards and respond to input from persons served and stakeholders.
  • Assures regulatory compliance with state, federal and CARF standards.
  • Reviewing and analyzing all internal department policies and procedures to ensure that persons served are receiving quality treatment according to CARF standards
  • Writing agency policies that follow accrediting bodies rules and regulations
  • Advisor to department and organizational Executive leadership on best practices and providing reliable mechanisms for analyzing and reporting quality outcomes
  • Interpreting complex compliance standards and language to department VPs and executive management team
  • Analyzing and advising on data collection and performance management measures reporting to stakeholders and regulating agencies
  • Creating and conducting case management trainings, which include documentation training and service quality training webinars for program case managers. Creating and conducting CARF survey prep trainings for family stability, socio-emotional and family center program management and team members

Intern Therapist/ Mental Health Consultant

Bridging Gaps Through Positive Solutions
11.2022 - 08.2023
  • Provide individual and/or family therapy to assigned clients.
  • Develop treatment plans every 6 months and track client progress throughout duration of treatment.
  • Maintain accurate and timely clinical records consistent with COMAR and CARF regulations in EHR.
  • Maintain strict confidentiality according to federal and state guidelines and requirements.
  • Uphold professional Social Work code of ethics.
  • Maintain health and collaborative therapeutic relationships with patients.
  • Performed client assessments and developed treatment plans
  • Evaluated patients and implemented comprehensive treatment plans to enhance mental health
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Developed and maintained courteous and effective working relationships

Psychiatric Rehabilitation Program Director

Healthy Lives LLC
03.2022 - 10.2022
  • Overseeing daily operations and quality of services provided to persons served with diagnosed mental disorders
  • Leading department of rehab specialists and direct PRP counselors
  • Authorizations- submitting client referral forms for initial authorizations, and concurrent authorizations every six months for continuing clients in programs. Responsible for resolving issues related to authorizations,
  • Intake Assessments- conducting initial intake assessments with new clients referred to PRP program.
  • Collaborating with each client's treatment team; which may include PRP Direct Support Counselors, therapist, psychiatrist, service coordinator, and family members.
  • Individual Rehabilitation Plans (IRP)- Reviewing IRPs with Rehabilitation Specialist to ensure that that they are in compliance with COMAR and CARF. Also ensuring that IRPs meet individual's needs.
  • Collect monthly staff invoices, review invoices for accuracy, and sign invoices before submitting to Billing Department.
  • Review client’s daily contact notes/monthly progress notes and record in client tracking record.
  • Monitor monthly notes, Monthly collaboration notes, contact notes and client visits

Temporary Linkage to Care Coordinator

Center for Disease Control Foundation
07.2022 - 09.2022
  • Assisting Baltimore County Health Department officials and epidemiologist with implementation of CDCF grant funded OD2A (Overdose Prevention)project.
  • Building relationships with community organizations to create resource networks that would help relieve opioid epidemic and prevent overdoses
  • Assisting with creation of policies and procedures for agencies to respond to overdose crisis reported through overdose prevention hotline
  • Assisting with strategic planning to create program goals and move program forward.

Family Services Caseworker

Maryland Department of Human Services (Child Protective Services)
08.2018 - 06.2022
  • Investigating child abuse and child neglect in Baltimore City
  • Providing prompt responses to child endangerment reports and ensuring that immediate safety measures and interventions are implemented to protect children
  • Collaborating with family to overcome barriers that may create unsafe environments for children and disrupt well-being of families
  • Working with community partners such as law enforcement, hospitals, State attorneys and Judges to provide resources and supports to families and children who have experienced abuse or neglect.

Support Planner

Service Coordination inc.
11.2020 - 09.2021
  • Providing ongoing case management and advocacy on behalf of individuals with complex and severe mental and physical disabilities.
  • Interpersonal Communication
  • Providing counseling to individuals and families when needed during transitional or behavioral difficulties.
  • Transitioning clients from medical facilities to community settings. Working with individuals and supports to re-engage each individual back into community.
  • Conducting assessments to obtain information regarding medical, social, and psychological factors to develop plans of service
  • Care/ intervention planning and implementation
  • Conducting billing for services
  • Completing client progress and case notes. Maintained a utilization of 80 percent or higher

Founder/ CEO

GBTC Inc.
09.2016 - 02.2020
  • Leading vision, mission, and goals of organization to help women and children overcome barriers and struggles of trauma and poverty
  • Overseeing all functions of program and organization
  • Managing budget, board communication, program development and marketing of services
  • Recruiting volunteers and developing partnerships with community organizations
  • Conducting workshops, community outreach programs and youth programs in community organizations such as homeless shelters and churches
  • Responsible for mentoring young women and helping them overcome traumatic experiences through programming, interventions and collaboration.

Case Manager

St. Vincent De Paul – Sarah’s Hope Hannah more Shelter
03.2017 - 09.2018
  • Providing effective case management to high volume of clients in 90-day emergency shelter for homeless families
  • Providing crisis intervention, counseling, and social services
  • Conducting assessments and assisting individuals with creating goals and service plans which address barriers to successful housing
  • Engaging and connecting clients to community resources, employment, housing, substance abuse programs etc.
  • Responsible for completion and confidentiality of all documentation concerning families within shelter; discharge planning and termination
  • Assisting director with ensuring documentation and services provided are in compliance with federal and state regulatory guidelines
  • Using evidence-based practices to meet immediate needs of individuals
  • Ensuring that all children and youth within shelter are properly cared for, insured, and meet educational protocols, based on county requirements.

Family Services Advocate

Y of Central Maryland Head Start
09.2015 - 05.2016
  • Responsible for case management of 54+ families
  • Helping families find job placement, housing, financial resources, drug rehabilitation and educational resources
  • Conducting workshops and meetings
  • Conducting home visits and family assessments
  • Completing family assessments to determine needs of family
  • Ensuring families followed all school and head start policies, which included attendance, medical, disability and IEP procedures.

Community Detention Officer

Department of Juvenile Services
07.2014 - 09.2015
  • Responsible for supervision of youth who were placed on probation under DJS, while court ordered into community detention program
  • Conducting home visits on weekly basis and helping youth adjust and reconnect to community
  • Engaging and promoting parental engagement in treatment plans and services provided to help youth become responsible citizens in their communities
  • Providing crisis intervention to families when needed
  • Resolving conflicts causing consistent probation violations.

Program Intern

YWCA of Central Maryland
09.2013 - 12.2014
  • Researching and creating programs that would help to provide homeless families and victims of domestic violence with shelter, educational alternatives, and college readiness
  • Creating options to help families and young women to get relief from poverty
  • Working with CEO and reviewing, organization's budget and funding to help ensure financial stability.

Education

Licensed Masters Social Worker- LMSW -

Master's Social Work (Advanced Clinical Practice) -

Walden University
05.2023

B.S. in Interdisciplinary Studies: Psych/nonprofit -

Coppin State University
12.2014

Skills

  • Interpersonal Communication

● Collaboration & Teamwork

● Screening and Assessment

● Care Planning & Care Coordination

● Intervention

● Cultural Competence & Adaptation

Affiliations

  • The National Society of Leadership and Success, 11/2021, Present
  • Phi Alpha Honors Society for Social Workers, 2022, 2023

References

Sara Wolfe, smwolfe7272@gmail.com, Professional Reference/ GBTC Board Member Maria Oliver, moliver2265@comcast.net, Professional Reference/ Colleague at the Maryland Department of Human Services April Ferguson, (443) 655-0469, Professional Reference/ Sr. Director and previous supervisor at St. Vincent De Paul Paula Feldman, paula.feldman@maryland.gov, Professional Reference/ CPS supervisor

Timeline

Intern Therapist/ Mental Health Consultant

Bridging Gaps Through Positive Solutions
11.2022 - 08.2023

Program Manager of Compliance

United Way of Central Maryland
10.2022 - Current

Temporary Linkage to Care Coordinator

Center for Disease Control Foundation
07.2022 - 09.2022

Psychiatric Rehabilitation Program Director

Healthy Lives LLC
03.2022 - 10.2022

Support Planner

Service Coordination inc.
11.2020 - 09.2021

Family Services Caseworker

Maryland Department of Human Services (Child Protective Services)
08.2018 - 06.2022

Case Manager

St. Vincent De Paul – Sarah’s Hope Hannah more Shelter
03.2017 - 09.2018

Founder/ CEO

GBTC Inc.
09.2016 - 02.2020

Family Services Advocate

Y of Central Maryland Head Start
09.2015 - 05.2016

Community Detention Officer

Department of Juvenile Services
07.2014 - 09.2015

Program Intern

YWCA of Central Maryland
09.2013 - 12.2014

Licensed Masters Social Worker- LMSW -

Master's Social Work (Advanced Clinical Practice) -

Walden University

B.S. in Interdisciplinary Studies: Psych/nonprofit -

Coppin State University

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Moriah Jackson