Hi, I’m
Moriah Lanning
Grand Rapids,MI
Summary
Friendly, welcoming, and empathetic individual who prioritizes excellent communication and interpersonal skills. Is highly motivated, skilled in adapting to diverse situations, and handles challenging situations with composure and professionalism. Is dependable with a superior work ethic and pays strong attention to detail. Brings a positive attitude and commitment to continuous learning and growth. Eagerly contributes to team success by using these qualities to provide exceptional patient service.
Overview
7
years of professional experience
Work History
Dégagé MinistriesGrand Rapids, Michigan
Open Door Supervisor
12.2023 - 09.2024
Job overview
- Addressed individual patron needs and preferences with compassion and attentive care.
- Provided emotional support and companionship to patrons during challenging times through active listening and empathetic conversation.
- Fostered trust and strong relationships between staff and residents through effective communication.
- Provided compassionate support and guidance to help guests navigate available community resources.
- Used restorative practices to de-escalate patrons in emergency situations.
- Managed daily operations of the shelter, ensuring a safe, supportive, and inclusive environment for all guests.
- Laundered items, changed sheets, assigned showers, swept, mopped, and sanitized to keep the shelter clean.
- Able to adapt to change.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency shelter.
- Strong organizational skills.
- Conducted patient intake interviews, recorded and documented relevant information, and maintained accurate records of guest information in compliance with privacy regulations.
- Computer skills, including data entry and accurately recording services given.
- Answered phone calls and emails to offer shelter information, answer questions, and direct calls to the proper department to provide adequate help for the patron.
- Exhibited strong problem-solving abilities when faced with complex registration scenarios and accurately obtained all necessary information for patron’s records.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Provided timely assistance and addressed patron concerns during the registration process.
- Partnered with physicians, social workers, therapists, and case managers to develop individualized care plans for patrons and address any unique barriers to housing stability.
- Maintained updated case files.
- Background in Social Work.
- Able to work with, encourage, motivate and lead people from all areas of the social spectrum.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, healthcare, and legal services.
- Developed strong working relationships with team members, resulting in improved collaboration and client care.
- Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
- Participated in professional development and training opportunities to enhance clinical skills and to stay current on the best practices in patron care.
The Broadway AvenueGrand Rapids, MI
Veunue Coordinator/Server
08.2023 - 01.2024
Job overview
- Maintained records of all event activities including attendance numbers, budgeting information, and customer feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided friendly guidance and advice on best practices for hosting successful events at the venue.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed bookings and reservations for meetings, conferences, weddings.
- Greeted clients in a friendly manner with effective communication skills.
- Supervised staff members assigned to specific tasks related to an event's successful completion.
- Marketed venue location and events using social media and websites.
- Monitored inventory levels of supplies needed for upcoming events.
- Assisted with event set-up and breakdown, including moving furniture and setting up audio and visual equipment.
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Served beverages and appetizers to guests in an efficient manner.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Trinity HealthGrand Rapids, MI
Phlebotomist
01.2023 - 05.2023
Job overview
- Connected with patients in a friendly, effective manner so their experience was positive and welcoming.
- Greeted and checked patients in/out.
- Promoted customer satisfaction by providing friendly service and finding supportive and creative solutions to problems.
- Verified, gathered and recorded patients' personal medical data prior to blood draws.
- Documented patient information into electronic medical records system.
- Scheduled, rescheduled, and confirmed appointments for patients.
- Used computer software skills to input and compile data gathered from encounters with patients.
- Maintained patient records and filing.
- Collected, verified, and entered insurance information.
- Assisted patients with filling out medical forms.
- Answered phone calls and effectively answered patients' questions.
- Identified needs of patients promptly and efficiently.
- Positively and worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assessed patient vital signs during and after procedures to check for fatigue or dizziness.
- Conducted various blood tests and updated results into paper and electronic charts via EPIC (designated EHR).
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Collected specimen samples, centrifuged specimens, and transported them to laboratory for processing.
- Communicated with courier for timely pick-up then prepared specimens following established protocol for temperature and light.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Collected specimens from pediatric, adult, geriatric, and special needs patients then processed samples accurately and efficiently.
- Counseled patients with gentleness and empathy to ease fears, explain procedures and enhanced cooperation during blood draws.
- Responded quickly and effectively to emergency situations.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Followed all safety protocols when handling hazardous materials.
- Effectively labeled blood vials with critical information like time of collection, date and patient name.
- Used heel and finger stick methods to obtain blood from capillaries.
- Ensured work area was a clean, safe, organized, and professional environment.
- Prepared and packaged specimens for courier transport.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Boulder Creek Golf Club & RestaurantPlainfield charter Township, MI
Beverage Cart Attendant/Waitress
06.2022 - 01.2023
Job overview
- Greeted guests with a friendly smile while effectively and promptly serving them.
- Cleaned, sanitized, and organized food racks, bins, and dry storage racks to keep storage areas neat and prevent food-borne illness.
- Thoroughly handled closing duties, including reconciling the cash register, restocking items, and placing orders for more supplies when necessary.
- Explained menu options to guests, made recommendations, and took food and beverage orders.
- Calculated charges, issued table checks, and took customer payments.
- Double-checked order accuracy and food quality before delivering to customers.
- Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests.
- Increased beverage sales by recommending appropriate food and beverage pairings for various customer preferences.
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
- Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
- Communicated with event coordinators to ensure that larger groups were accommodated appropriately.
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
- Remained familiar with the menu's content and kept up with any changes.
Main St. Pub - AllendaleAllendale Charter Township, MI
Waitress
01.2022 - 05.2022
Job overview
- Provided excellent customer service in a fast-paced environment.
- Greeted new customers, talked about specials, took drink/food orders, and made positive connections with them right away.
- Prepared beverages and filled food orders for customers.
- Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
- Managed food resources, memorized orders, and coordinated service in a 100-table restaurant.
- Increased beverage sales by recommending appropriate food and beverage pairings for various customer preferences.
- Kept up with menu changes to provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
- Closed down the kitchen and followed the closing checklist for the restaurant stations after each shift.
Peppino's Sports Grille & PizzeriaKentwood, MI
Hostess
06.2020 - 10.2021
Job overview
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
- Took credit card, cash, and gift certificate payments and gave cash transactions.
- Cultivated positive guest relations by using proper customer service such as interacting with them in a friendly and inviting way, managing information, and coordinating quick seating.
- Answered phone calls, kindly handled customer inquiries, and scheduled dinner appointments based on restaurant and customer availability.
- Maintained accurate wait list quotes while efficiently directing the seating of guest parties.
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs.
- Assigned patrons to tables that were appropriate for their needs and rotated the restaurant sections.
- Completed a variety of cleaning and odd jobs around the restaurant.
Lasting Impression Services LLCByron Center, MI
Custodian
08.2017 - 08.2021
Job overview
- Cleaned, vacuumed, and dusted all areas of an elementary/middle school buildings to maintain an organized, professional appearance for employees and clients.
- Swept, mopped, scrubbed, and vacuumed the building's floors.
- Managed, restocked, and placed orders the facility's inventory.
- Provided quality care by paying close attention to detail, maintaining organization, wholeheartedly completing tasks, and happily attending to customer's needs.
Education
South Christian High School
High School
05.2021
Skills
- Organization skills
- Customer service
- Good verbal/written communication skills
- Attention to detail
- Personable and outgoing
- High efficiency
- Relationship building
- Quick learner
- Medical terminology
- Computer skills
- Bill computation
- Bilingual
- Customer/Client relations
- Scheduling
- Paperwork processing
- Sanitation and sterilization
- First Aid/CPR
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Open Door Supervisor
Dégagé Ministries
12.2023 - 09.2024
Veunue Coordinator/Server
The Broadway Avenue
08.2023 - 01.2024
Phlebotomist
Trinity Health
01.2023 - 05.2023
Beverage Cart Attendant/Waitress
Boulder Creek Golf Club & Restaurant
06.2022 - 01.2023
Waitress
Main St. Pub - Allendale
01.2022 - 05.2022
Hostess
Peppino's Sports Grille & Pizzeria
06.2020 - 10.2021
Custodian
Lasting Impression Services LLC
08.2017 - 08.2021
South Christian High School
High School
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