Summary
Overview
Work History
Education
Skills
Timeline
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Moriah Martinez

Moriah Martinez

Sacramento,CA

Summary

Dynamic and reliable professional with extensive experience at The Home Depot, excelling in warehouse safety and freight handling. Proven ability to enhance efficiency and customer satisfaction through effective multitasking and strong relationship-building skills. Adept at training associates on lift equipment, contributing to a safer and more productive work environment.Recieved multiple awards for safety and efficiency along with my product knowledge.

Overview

10
10
years of professional experience

Work History

Overnight Freight Associate

The Home Depot Inc
09.2015 - Current
  • Ensured a safe work environment by adhering to company safety policies and procedures at all times.
  • Contributed to loss prevention efforts by identifying damaged or misplaced merchandise and reporting concerns to supervisors immediately.
  • Train associates on lift equipment
  • Reduced product damages by carefully handling and storing items in designated areas.
  • Improved warehouse efficiency by expertly organizing and labeling merchandise for easy access.
  • Increased customer satisfaction by ensuring inventory was stocked accurately and promptly on the sales floor.
  • Maximized storage space utilization by optimizing product placement within the warehouse layout.
  • Adapted swiftly to changing priorities, demonstrating flexibility in managing multiple tasks simultaneously during overnight shifts.
  • Completed overnight tasks within strict deadlines, contributing to overall store success.
  • Streamlined unloading process by effectively utilizing equipment such as pallet jacks, forklifts, and hand trucks.
  • Communicated effectively with management regarding any discrepancies or issues found during overnight processes.
  • Enhanced team productivity by collaborating with coworkers to complete tasks efficiently and on time.
  • Assisted in preparing the store for opening each day, ensuring a seamless transition between night shift activities and daytime operations for optimal customer experience.
  • Maintained clean workspaces throughout shifts, promoting a well-organized and efficient warehouse environment.
  • Managed incoming shipments, verifying accuracy of deliveries against purchase orders before stocking shelves.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Assisted in the successful completion of projects, cutting materials to specific dimensions as requested.
  • Delivered exceptional customer service, addressing inquiries regarding product specifications and applications.
  • Enhanced lumber department efficiency by organizing and maintaining inventory levels.
  • Demonstrated versatility in assigned tasks, working effectively in both indoor warehouse settings and outdoor lumber yards as needed.
  • Optimized space utilization within the lumber yard, arranging materials for easy access and streamlined order fulfillment.
  • Reduced customer wait times for assistance by providing prompt and knowledgeable service.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sales Associate

Michaels Arts and Crafts
12.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales Associate

Ross Dress for Less
11.2014 - 03.2015
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Highschool Diploma -

Keema High School
North Highlands, CA
06.2012

Skills

  • Warehouse safety
  • Lift equipment trainer
  • Keyrec/detail delivery trucks
  • Loading and unloading
  • Order picking
  • Shipping and receiving
  • Heavy lifting
  • Pallet jacks
  • Forklift operations
  • Freight handling
  • Box knife
  • Barcode scanning
  • Cleaning
  • Maintaining safety
  • Forklift operation
  • Unloading trucks
  • Equipment operation
  • Moving merchandise
  • Product rotation
  • Equipment monitoring
  • Cross-training
  • Cashier support
  • Able to lift 100 lbs
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Critical thinking
  • Adaptability and flexibility
  • Relationship building
  • Customer relations
  • Self motivation

Timeline

Sales Associate

Michaels Arts and Crafts
12.2019 - 05.2020

Overnight Freight Associate

The Home Depot Inc
09.2015 - Current

Sales Associate

Ross Dress for Less
11.2014 - 03.2015

Highschool Diploma -

Keema High School

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Moriah Martinez