Moriah McDowell
Hartford,CT
Summary
Possess a solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem solving.
Overview
4
4
years of professional experience
Work History
Transit Bus Operator
CT TRANSIT
08.2022 - 11.2023
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
- Followed company policies and procedures and maintained compliance with standards.
Shift Leader
McDonalds
04.2021 - 03.2022
- Established team priorities, maintained schedules and monitored performance.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Collaborated with team members to improve overall response times and service quality.
- Assisted manager by executing daily end-to-end revenue process
Dietary Aide
Taravista Behavioral Health
11.2019 - 03.2020
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Followed all food safety regulations while preparing meals for patients.
Passenger Assistant
Keolis Commuter Services
07.2019 - 03.2020
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FL05.2015
Skills
- Time Management
- Customer Service
- Attention to detail
- Microsoft Office proficiency
- Critical Thinking
Timeline
Transit Bus Operator
CT TRANSIT
08.2022 - 11.2023
Shift Leader
McDonalds
04.2021 - 03.2022
Dietary Aide
Taravista Behavioral Health
11.2019 - 03.2020
Passenger Assistant
Keolis Commuter Services
07.2019 - 03.2020
High School Diploma -
Cypress Lake High School