Moriah Moses
Louisville,KY
Summary
Dedicated healthcare professional with a robust background in patient care and medical support, demonstrating proven ability to assist in diverse medical procedures while maintaining meticulous patient records. Recognized for strong teamwork and adaptability in fast-paced healthcare settings, consistently delivering reliable and compassionate care. Committed to enhancing patient experiences through effective communication and a deep understanding of medical protocols. Passionate about contributing to a collaborative environment that prioritizes quality care and positive health outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PCA
Norton Brownsboro Hospital
12.2024 - 06.2025
- Provided personalized care and support to enhance patient comfort and well-being.
- Assisted with daily living activities, ensuring patients' needs were met efficiently.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Monitored patient health status, reporting changes to nursing staff promptly.
PSE Mail Processing Clerk
United States Postal Service
10.2021 - 09.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Proved successful working within tight deadlines and fast-paced environment.
- Processed mails for over 68 zip codes in Louisville Metro area.
E-Branch Representative
Park Community Credit Union
05.2021 - 08.2021
- Provided members and potential members with information about accounts and services.
- Performed transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines.
- Worked closely in teams to come up with new and innovative ideas.
- Coordinated staff training programs to improve product knowledge and enhance customer service skills.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with other departments to ensure seamless client experience, improving overall branch performance.
Personal Shopper
Instacart
05.2017 - 03.2020
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Pharmacy Technician
Kroger Central Fill
06.2015 - 02.2017
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume warehouse pharmacy environment.
Package Handler
UPS
08.2014 - 01.2015
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Line Assembler
GE
01.2013 - 12.2013
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Collaborated with team members to meet production deadlines and maintain consistent workflow.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
Business Office Associate
CarMax
10.2012 - 12.2012
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
Technical Customer Service Representative
Charter Communications
08.2011 - 05.2012
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Collaborated with team members to develop new strategies for optimizing technical support services.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
Medicare Billing and Enrollment and Claims Specialist
Humana
09.2008 - 08.2009
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and organization.
Education
Certificate - Nursing
Galen College of Nursing
Louisville, KY07.2024
A.A. - Business Administration
Jefferson Community And Technical College
Louisville, KY12.2022
Skills
- Critical thinking abilities
- Data accuracy
- Self-directed work
- Safety compliance management
- Collaborative teamwork
- Continuous health monitoring
- Prioritization of project tasks
- Patient Assessments
- Clinical patient monitoring
- Assistance with personal hygiene
- Emotional care
Certification
- PMP - Project Management Professional
- Business Certification, Jefferson Community & Technical College - 2022
Timeline
PCA
Norton Brownsboro Hospital
12.2024 - 06.2025
PSE Mail Processing Clerk
United States Postal Service
10.2021 - 09.2022
E-Branch Representative
Park Community Credit Union
05.2021 - 08.2021
Personal Shopper
Instacart
05.2017 - 03.2020
Pharmacy Technician
Kroger Central Fill
06.2015 - 02.2017
Package Handler
UPS
08.2014 - 01.2015
Line Assembler
GE
01.2013 - 12.2013
Business Office Associate
CarMax
10.2012 - 12.2012
Technical Customer Service Representative
Charter Communications
08.2011 - 05.2012
Medicare Billing and Enrollment and Claims Specialist
Humana
09.2008 - 08.2009
A.A. - Business Administration
Jefferson Community And Technical College
Certificate - Nursing
Galen College of Nursing
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