Moriah Price
Dallas,TX
Summary
- Agile Mindset, Methodologies and Frameworks
- Proficient in Microsoft Office Suite, Reporting, and Data Analytics, Sales & Marketing
- Strong communication skills, planning of workloads, and multitasking
- Build and sustain client relations with focus on customer satisfaction without compromise to company principles, guidelines, and integrity
- Ability to research and analyze information using search databases
- Self-motivated with ability to work with a project team, scrum master, or independently
- Knowledge of Microsoft Office includes Word, Excel, PowerPoint, Outlook, etc.
- Positive attitude and the desire to serve customers
- Experience working with people in a customer-focused organization
- Experience working in a team environment in an office or remotely
- Attention to detail and the ability to investigate issues through to resolution
- Ability to interact with all levels of management
- Ability to think outside the box and develop creative solutions to recover customers who have experienced a service failure
- Methodical Cosmetologist with 15years of experience and track record of providing exceptional customer service and satisfaction
- Substantial knowledge about natural beauty, glamour, airbrush and special effects makeup applications.
- Energetic, flexible, reliable and creative. Managerial experience with a focus on growth and building confident employees, who can execute exceptional service and performance for the business.
- Top Performance in the Beauty Retail Counter for 2 Quarters in a row
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
12
12
years of professional experience
Work History
Inclusion Paraprofessional
Forney Isd
04.2024 - 11.2025
- Supported diverse learners in general education classrooms by reinforcing instructional goals and providing individualized assistance.
- Collaborated with teachers to implement accommodations and modifications aligned with each student’s IEP.
- Assisted in managing classroom behavior through positive reinforcement, restorative practices, and consistent routines.
- Provided small-group and one-on-one academic support to reinforce lessons in math, reading, and writing.
- Monitored student progress and documented performance, behavior, and engagement for teacher and SPED team review.
- Facilitated a supportive, inclusive learning environment that encouraged student confidence, independence, and self-advocacy.
- Assisted with classroom organization, preparation of instructional materials, and daily operational tasks.
- Communicated regularly with teachers and support staff to ensure continuity of services for students.
- Supported students with social-emotional needs by modeling calm problem-solving, empathy, and conflict-resolution skills.
- Helped maintain compliance with district guidelines and legal requirements related to special education services.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported teacher in development of individual learning strategies.
- Interacted physically and verbally with students throughout each day.
Travel Consultant
American Express
11.2024 - 04.2025
- Curate and book customized domestic and international travel experiences for high-value clients, ensuring seamless, luxurious, and efficient journeys that align with American Express brand standards.
- Provide expert consultation on flights, hotels, car rentals, cruises, and travel insurance, offering tailored solutions to meet individual needs and preferences.
- Leverage advanced GDS platforms (Sabre, Amadeus, etc.) and internal booking tools to manage complex itineraries and resolve issues with efficiency and grace.
- Deliver white-glove customer service via phone, email, and live chat, maintaining professionalism under pressure and handling changes, cancellations, and requests with patience and poise.
- Build and nurture long-term relationships with clients by actively listening, showing empathy, and providing proactive follow-ups— because people remember how you made them feel.
- Stay current on travel trends, restrictions, and vendor partnerships to confidently advise travelers and maximize value and safety in every booking.
- Collaborate with internal teams to meet key performance indicators, uphold service level agreements, and honor the American Express commitment to excellence.
- Maintain discretion and confidentiality while handling sensitive client data, consistently upholding ethical and Christ-centered values in all interactions.
- Organized trips for individual, family and business travelers.
Counter Manager
Anastasia Beverly Hills
01.2021 - 01.2022
- Greet customers, suggest styles, follow up and invite to events, driving customer loyalty.
- Cultivate long-term relationships with beauty enthusiasts, boosting repeat business.
- Provide honest feedback on beauty products, enhancing customer satisfaction.
- Set and exceed sales targets, supporting team goals through effective in-store and digital selling.
- Manage vendor relationships and events, optimizing business outcomes.
- Develop strong customer loyalty by offering personalized beauty product recommendations and exclusive event invitations.
- Lead the team to consistently surpass sales targets through effective in-store and digital selling strategies.
- Work closely with vendors to optimize product displays and manage successful promotional events.
- Achieve and exceed sales goals, leveraging social media and text tools to enhance customer engagement.
- Implement creative merchandising techniques to keep the department visually appealing and customer-ready.
- Analyze sales trends to identify growth opportunities and adjust strategies, resulting in a 15% increase in monthly revenue.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
International Reservations
American Airlines
01.2020 - 01.2021
- Completed intensive training, continuously updated skills, ensuring top-notch service for customers.
- Resolved customer travel needs, resulting in improved satisfaction and loyalty.
- Sold tickets and related services, contributing to significant revenue growth.
- Adapted to a 24/7 operational schedule, demonstrating flexibility and dedication.
- Met performance goals through regular coaching, fostering continuous improvement.
- Resolved complex customer travel issues, enhancing satisfaction and loyalty through effective problem-solving and communication skills.
- Worked closely with team members to manage 24/7 operations, ensuring seamless service delivery and compliance with company policies.
- Consistently exceeded performance goals, driving revenue growth by effectively upselling tickets and related services.
- Provided ongoing coaching and mentorship to new hires, fostering a supportive and inclusive work environment.
- Maintained accuracy in booking and ticketing processes, reducing errors and improving overall customer experience.
- Implemented new reservation procedures, boosting efficiency and reducing customer wait times by 20%.
- Negotiated and executed complex financial transactions with international clients.
- Made reservations, issued tickets and itineraries, computed fares, checked baggage and offered general travel information.
Marketing Expert
Genpact
01.2019 - 01.2020
- Developed tailored social media marketing plans, achieving measurable growth in client business needs.
- Scheduled and conducted follow-up appointments to refine strategies based on performance data.
- Communicated effectively with clients via phone and email, ensuring seamless coordination.
- Assisted clients in creating high-impact ads, resulting in significant conversion improvements.
- Educated clients on Ads Manager, enhancing their ability to manage ad campaigns independently.
- Analyzed client needs to develop tailored social media marketing strategies, leading to a 20% increase in engagement rates.
- Scheduled and conducted client meetings to review ad performance, achieving a 15% boost in conversion rates.
- Communicated with clients via phone and email to ensure alignment on marketing objectives, fostering strong client relationships.
Client Advisor
Louis Vuitton
01.2019 - 01.2020
- Responsible for servicing all incoming client inquiries globally via multiple platforms.
- Maximized each sale opportunity to meet monthly revenue goals set by the brand.
- Assisted with online and over the phone purchases while maintaining up-to-date sales reporting.
- Modified existing orders as required.
- Provided exceptional customer service and rapport.
- Cultivated strong client relationships, leading to a 15% increase in repeat business and brand loyalty.
- Collaborated with sales and support teams to enhance customer service, achieving a 90% satisfaction rate.
- Analyzed client feedback and purchasing trends to optimize sales strategies, resulting in a 20% increase in monthly revenue.
Social Media Specialist
QA 24/7
01.2016 - 01.2017
- Coached agents on QA procedures, improving accuracy and efficiency in customer interactions.
- Developed training materials and hosted sessions, ensuring agents met quality goals.
- Audited cases for QA, identifying and resolving recurring issues.
- Assisted customers with account queries, providing technical support for phone/service issues.
- Provided detailed product and pricing information, enhancing customer satisfaction.
- Implemented new QA protocols, increasing agent compliance by 15% and enhancing customer satisfaction scores.
- Led cross-functional team to develop and execute comprehensive training programs, boosting agent productivity by 20%.
- Conducted in-depth audits to identify areas for improvement, resulting in a 10% reduction in error rates and increased operational efficiency.
- Optimized customer support processes, reducing average resolution time by 30% and enhancing overall customer experience.
Business Care Account Manager/Quality Assurance
T-Mobile
01.2014 - 01.2015
- Supported changes to existing business accounts, ensuring smooth transitions and minimal disruptions.
- Created new T-Mobile business accounts, expanding client base and boosting revenue.
- Delivered superior customer service, resolving issues quickly and maintaining high satisfaction levels.
- Provided technical support for device and service issues, enhancing user experience.
- Answered queries about rate plans, policies, and promotions, ensuring customers were well-informed.
- Collaborated with team to streamline business account setup, enhancing process efficiency and improving customer satisfaction.
- Reviewed and analyzed account data to identify potential issues, proactively addressing concerns to prevent service disruptions.
- Consistently met and exceeded quality assurance targets by coaching agents on improvement opportunities, boosting overall call quality.
- Provided comprehensive technical support, resolving device and service issues promptly, ensuring minimal downtime for customers.
- Developed visual audits for business accounts, anticipating future needs and enabling proactive customer service interventions.
- Facilitated seamless business account transitions, ensuring minimal service disruptions and high client retention.
Reservations
Virgin America
01.2014 - 01.2015
- Completed intensive training on products, processes, and tools, ensuring continuous learning.
- Resolved customer inquiries, providing tailored travel solutions and building trust.
- Increased revenue by selling tickets and related services, achieving measurable results.
- Delivered exceptional customer service in a 24/7 operation, adapting to varied shifts.
- Met performance goals through coaching, contributing to a supportive and diverse work environment.
- Led successful sales initiatives, increasing ticket and service revenue by understanding customer needs and offering tailored solutions.
- Managed high-volume customer interactions, delivering exceptional service and ensuring customer satisfaction in a fast-paced environment.
- Worked closely with team members to meet performance goals, providing support and sharing best practices for continuous improvement.
- Achieved and exceeded performance targets through effective problem-solving and proactive customer engagement.
- Implemented creative strategies to enhance customer experience, contributing to a positive and inclusive workplace culture.
- Developed and implemented customer retention strategies, boosting repeat bookings by 15%.
Education
No Degree -
Tyler Junior College
Tyler, TXCosmetology License -
Paul Mitchell
Arlington06.2011
Duncanville High School - undefined
Duncanville High School
Duncanville, TX01.2011
Skills
- Agile Methodologies
- Frameworks
- Microsoft Office
- Reporting
- Data Analytics
- Sales
- Marketing
- Communication
- Planning
- Multitasking
- Client Relations
- Customer Satisfaction
- Research
- Analysis
- Teamwork
- Scrum
- Word
- Excel
- PowerPoint
- Outlook
- Customer Service
- Problem Solving
- Cosmetology
- Makeup
- Management
- Leadership
- Training
- Academic support
- Life skills training
- IEP implementation
- Instructional support
- Special education
- Data collection
Timeline
Travel Consultant
American Express
11.2024 - 04.2025
Inclusion Paraprofessional
Forney Isd
04.2024 - 11.2025
Counter Manager
Anastasia Beverly Hills
01.2021 - 01.2022
International Reservations
American Airlines
01.2020 - 01.2021
Marketing Expert
Genpact
01.2019 - 01.2020
Client Advisor
Louis Vuitton
01.2019 - 01.2020
Social Media Specialist
QA 24/7
01.2016 - 01.2017
Business Care Account Manager/Quality Assurance
T-Mobile
01.2014 - 01.2015
Reservations
Virgin America
01.2014 - 01.2015
Duncanville High School - undefined
Duncanville High School
No Degree -
Tyler Junior College
Cosmetology License -
Paul Mitchell
Additional Information - Membership Affiliations
TRIO Leadership Institute, 2008-2011, Manager of Duncanville High School Football Team