Moriah Roberts
Client Success Manager
Houston,TX
Summary
Experienced with client interaction and support, ensuring seamless experience for all clients. Utilizes strong communication and problem-solving abilities to address client needs promptly. Track record of building and maintaining positive client relationships, contributing to overall client satisfaction and retention.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Lead Client Care Associate
The MendCenter Foundation
03.2022 - 12.2024
- Collaborated with cross-functional teams to address client concerns and resolve complex issues in a timely manner.
- Implemented behavior modification strategies to improve patients'' daily functioning and independence levels.
- Established rapport with patients through active listening, empathy, and non-judgmental interactions.
- Educated patients and their families on mental health conditions, treatment options, and available resources to support ongoing recovery.
- Coordinated closely with psychiatrists to manage medication administration, monitoring side effects and adjusting dosages as needed.
- Delivered outstanding client support by identifying and resolving concerns in a timely, empathetic manner
- Managed and documented client interactions using digital tools, ensuring accuracy and confidentiality
- Served as the escalation point for complex issues, achieving resolution through clear communication and tailored solutions
- Collaborated with team members to streamline processes, enhancing overall client satisfaction and efficiency
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated schedules and weekend operations to maintain seamless service delivery
Administrative Assistant
Christian Community Service Center
08.2022 - 12.2022
- Responded promptly to customer inquiries via email and phone, maintaining a 95% satisfaction rate
- Assisted in creating and optimizing knowledge base resources to empower customer self-service
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined digital documentation processes, ensuring data integrity and accessibility
- Supported cross-functional teams by managing client feedback loops and driving actionable insights
- Fostered strong customer relationships, building trust and loyalty over time
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Human Resources Assistant
The Mission of Yahweh
06.2022 - 08.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Processed employee termination paperwork at direction of supervisory staff.
Education
Bachelor of Arts - Social Work
University of Houston-Downtown
Associate of Arts - Human Services
Metropolitan Community College
Skills
- CRM Platforms (Zendesk, Salesforce)
- Technical Troubleshooting & Problem Resolution
- Customer Relationship Management
- Digital Communication Tools (Slack, Intercom)
- Conflict Management & Escalation Handling
- Workflow Optimization & Task Management
Case management
Quality assurance
Documentation
Healthcare operations
Process improvements
Additional Information
Proven ability to learn new platforms and tools quickly, ensuring minimal downtime., Experience supporting customers in both B2B and B2C settings., Passionate about leveraging technology and communication skills to deliver exceptional customer experiences.
Timeline
Administrative Assistant
Christian Community Service Center
08.2022 - 12.2022
Human Resources Assistant
The Mission of Yahweh
06.2022 - 08.2022
Lead Client Care Associate
The MendCenter Foundation
03.2022 - 12.2024
Associate of Arts - Human Services
Metropolitan Community College
Bachelor of Arts - Social Work
University of Houston-Downtown
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