Moriah Roberts
Houston,TX
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
MENTAL HEALTH ASSOCIATE
The MendCenter Foundation
03.2022 - 12.2024
- Collaborated closely with treatment team to appropriately coordinate client care services
- Utilized crisis intervention, behavior modification and mindfulness techniques to decrease client mental health symptoms
- Documented psychiatric services and responses to treatment in patient case files
- Developed educational and therapeutic groups to foster participants' independence and social skills
- Identified and addressed individual mental health challenges to support patients
- Provided excellent service to patients through personable communication
- Documented patient interactions in compliance with HIPAA requirements
- Assessed patient needs upon admission, gathering data from various sources to inform appropriate intervention strategies.
- Maintained a safe environment for all residents by implementing risk management protocols when needed.
- Collaborated with multidisciplinary teams for comprehensive care, optimizing patient outcomes and overall satisfaction.
- Participated in case conferences to review progress, identify areas for improvement, and adjust treatment plans accordingly.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
SENIOR ADMINISTRATOR INTERN
Christian Community Service Center
09.2022 - 12.2022
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
HUMAN RESOURCES ASSISTANT INTERN
The Mission of Yahweh-NonProfit
06.2022 - 08.2022
- Develops training and development programs and objectives
- Obtains and /or develops effective training materials utilizing a variety of media, Zoom, Microsoft Office (Word, Powerpoint, Excel), Computer basics
- Maintaining a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities
- Created, organized and maintained employee personnel files to keep sensitive data secure
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process
- Developed and maintained training materials and benefits packets for new hires
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
- Posted job announcements and pre-screened applicants to candidates for available positions
- Created and maintained internal job descriptions and postings to accurately reflect roles
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
- Organized training sessions for new hires, promoting professional growth and job proficiency.
- Supported management in addressing employee concerns, fostering a positive work environment for all staff members.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Bachelor of Science - Social Work
University of Houston Downton
Houston, TX12.2025
Associate of Arts - Human Services
Metropolitan Community College
Omaha, NE11.2021
Skills
- Charting and Clinical Documentation
- Excellent Customer Service Skills
- Conflict Resolution
- Client Goal Planning
- Organizing
- Relationship Building
- Document and File Management
- Decision Making
- Problem Solving
- Ethical practice
- Case documentation
- Crisis intervention
Languages
English
Native or Bilingual
Timeline
SENIOR ADMINISTRATOR INTERN
Christian Community Service Center
09.2022 - 12.2022
HUMAN RESOURCES ASSISTANT INTERN
The Mission of Yahweh-NonProfit
06.2022 - 08.2022
MENTAL HEALTH ASSOCIATE
The MendCenter Foundation
03.2022 - 12.2024
Associate of Arts - Human Services
Metropolitan Community College
Bachelor of Science - Social Work
University of Houston Downton
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