Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Moriah Rodriguez

Atlanta,GA

Summary

Motivated Associate Trainer adept at building rapport with employees and quickly bringing each up to speed on proper procedures and successful strategies. Friendly and personable professional, as well, with top communication and conflict resolution skills. Well-versed in customer service procedures, and practices. Accustomed to collaborating with managers to hone in on unique requirements to appeal to more customers. Skilled in working under pressure and adapting to new situations and challenges.

Overview

10
10

Plus years of professional experience

Work History

Associate Trainer and Bakery Opener

Panera Bread
01.2019 - 03.2020
  • Completed work tasks to set good example.
  • Instructed new team members on how to complete tasks.
  • Worked closely with lead trainers and recruiting department to choose qualified applicants for positions.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Explained goals and expectations required of trainees.
  • Arranged bakery for daily service: restocked shelves & prep area. etc.
  • Balanced signed drawer and placed orders
  • Advised customers on everything Panera Bread: new food items, specials, allergies, etc.
  • Prepared bakery for next shift
  • Demonstrated correct procedures and compliance with standards at all times

Front Desk Associate

Heal Thyself Atlanta
10.2018 - 01.2019
  • Associate Key Holder
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures
  • Welcomed all guests to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Contacted customers and guests to confirm appointments
  • Collaborated with staff to meet incoming guest needs, ensuring smooth arrivals for appointments
  • Performed foot detoxes
  • Janitorial duties
  • Created and distributed new letters
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention

Office Manager

Clean Start Cleansing
10.2016 - 06.2017
  • Lead support team member
  • Managed office supply purchases and storage organization
  • Cooperated with senior personnel to ensure smooth support operations
  • Provided support to other personnel in their projects and work activities
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Performed day-to-day duties including; Opening and Closing Cash Handling Ordering supplies and restocking Janitorial duties Provided customer care support Preformed foot detoxes Emailed and called clients for appointments, etc
  • Handled refunds
  • Coordinated special projects and managed schedules

Associate Trainer and Bakery Opener

Panera Bread
02.2010 - 06.2015
  • Arranged bakery for daily service: restocked shelves & prep area etc
  • Cash handling; Balanced signed drawer and placed orders
  • Advised customers on everything Panera Bread: New food items, specials, allergies etc.
  • Prepared bakery for next shift
  • Trained new employees to Panera Bread standard
  • Headed Panera Environmental Task Team: Tracked water and electrical usage to cut stores' carbon footprint and created programs to reduce and waste
  • Made recommendations to improve training based on observations and feedback from trainees.

Assistant Manager

Jarman Shoes
09.2008 - 11.2009
  • Second key holder responsible for opening and closing procedures
  • Managed full and part time shift schedules of employees and other personnel issues
  • Handled all aspects of inventory
  • Bookkeeping and payroll; performed daily bank runs
  • Handled daily stock shipments, bulk counts, and inventory placement
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Sale Associate

Underground Station
05.2007 - 08.2008
  • Greeted customers and ascertained what each customer wants or needs.
  • Computed sales prices, totaled purchases and received shipments
  • Processed cash or credit payment
  • Main associate responsible for display and appearance of store
  • Specializing in client relations, needs assessment, and creativity
  • Responsible for shipment and special order ship outs.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Retail Sales Representative

City Blue Clothing
10.2004 - 05.2005
  • Help customers to fitting rooms merchandise
  • Clean shelves, counters, and tables
  • Arranged and displayed merchandise to promote sales
  • Expertise in client relations and needs computation.
  • Team Lead for Celebrity Client relations
  • Responsible for daily inventory, new deliveries, and product presentations.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Increased store sales by cross-selling complementary items.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.

Education

NLP Practitioner - Coaching

Neuro Linguistic Programming
Online

SASS Instructor - Dance

Steel And Stilettos Fitness
Atlanta, GA
11.2019

Sun Rise Yoga Intructor - Yoga Therapy

National Association of Sports Medicine
Online
04.2019

High School Diploma -

BEDFORD HEIGHTS HIGH
05.2003

Skills

  • Passionate work ethics
  • Critical thinker
  • Great at multitasking
  • Courteous demeanor
  • Adaptive team player
  • Profound problem-solving abilities
  • Superior communication skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Associate Trainer and Bakery Opener

Panera Bread
01.2019 - 03.2020

Front Desk Associate

Heal Thyself Atlanta
10.2018 - 01.2019

Office Manager

Clean Start Cleansing
10.2016 - 06.2017

Associate Trainer and Bakery Opener

Panera Bread
02.2010 - 06.2015

Assistant Manager

Jarman Shoes
09.2008 - 11.2009

Sale Associate

Underground Station
05.2007 - 08.2008

Retail Sales Representative

City Blue Clothing
10.2004 - 05.2005

NLP Practitioner - Coaching

Neuro Linguistic Programming

SASS Instructor - Dance

Steel And Stilettos Fitness

Sun Rise Yoga Intructor - Yoga Therapy

National Association of Sports Medicine

High School Diploma -

BEDFORD HEIGHTS HIGH
Moriah Rodriguez