Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Moriah Steele

Moriah Steele

Tallahassee,Florida

Summary

Dynamic and results-driven Shift Leader at Walgreens with a proven track record in customer service management and team leadership. Skilled in problem-solving and cash handling, I effectively resolved customer complaints and trained new staff, fostering a positive work environment that enhanced customer satisfaction and operational efficiency.

Currently in school to become a Pharmacist, attending Florida Agricultural and Mechanical University

Overview

6
6
years of professional experience

Work History

Shift Leader

Walgreens
01.2023 - Current
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Open and Closed the store in a timely manner
  • Assisted in Pharmacy by filling shifts and providing support in time of need.
  • Receive and stock truck for customer consumption

Customer Service Cashier

Walgreens
05.2021 - 08.2021
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.
  • Promote credit cards applications
  • Take Passport photos

Server/host

Ruby Tuesday
08.2019 - 12.2019
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Ph.D. - Pharmacy

Florida Agricultural And Mechanical University
Tallahassee, FL
05-2029

Bachelor of Science - Biology Pre Med

Florida Agricultural And Mechanical University
Tallahassee, FL
05-2029

High School Diploma -

First Coast High School
Jacksonville, FL
05-2019

Skills

  • Customer service management

  • Diplomatic and fair

  • Assigning work

  • Team collaboration and leadership

  • Problem-solving

  • Team leadership

  • Shift leadership

  • Staff training and development

  • Strategic thinking

  • Cash handling

  • Positive attitude

  • Flexible schedule

  • Issue resolution

  • Patient

  • Empathetic

Accomplishments

    Registered Pharmacy Technician

    Accepted into FAMU Pharmacy Program

Timeline

Shift Leader

Walgreens
01.2023 - Current

Customer Service Cashier

Walgreens
05.2021 - 08.2021

Server/host

Ruby Tuesday
08.2019 - 12.2019

Ph.D. - Pharmacy

Florida Agricultural And Mechanical University

Bachelor of Science - Biology Pre Med

Florida Agricultural And Mechanical University

High School Diploma -

First Coast High School

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