Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Moriah Tavana

Morrisville,North Carolina

Summary

Customer-focused and performance-driven sales professional with a proven track record of generating revenue and building lasting relationships. With deep experience in account management, inbound and outbound sales, and strategic outreach, I bring a unique blend of creativity, technical acumen, and data-driven decision-making. I thrive in roles that require customer interaction and cross-functional collaboration in order to exceed my goals. Passionate about delivering value, identifying growth opportunities, and driving customer success, I aim to be a key contributor to NetApp’s mission of maximizing customer lifetime value and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Development Representative

NetApp
04.2021 - Current
  • Worked in both USPS & Commercial space as an SDR as well as developed and managed the NetApp inbound chat and phone line.
  • Serve as the first point of contact for US/Canadian customers, guiding them through product education, licensing discussions, solution alignment and renewal needs.
  • Manage inbound sales chat and phone lines, ensuring timely and accurate responses to customer inquiries.
  • Contributed significant revenue through tech refreshes, renewals, and new customer acquisition.
  • Collaborate with internal teams to route leads, resolve complex issues, and ensure customer needs are met with precision.
  • Developed strong understanding of NetApp’s product portfolio, licensing models, and customer success metrics.
  • Recognized for building trust and rapport with customers, often leading to long-term engagement and retention in all segments.

Website & Social Media Marketing Specialist

Donald Haack Diamonds
09.2020 - 04.2021
  • Led digital marketing initiatives to increase customer engagement and online conversions.
  • Created and executed campaigns that boosted social media traffic by 401% and increased average order value by 659%.
  • Collaborated with external partners to ensure brand consistency and high-quality marketing collateral.

Head of Marketing

Chatham Properties Real Estate
06.2018 - 04.2021
  • Managed property marketing and tenant engagement, serving as the primary contact for rental inquiries.
  • Built strong relationships with tenants and streamlined communication to improve satisfaction and retention.
  • Oversaw financial reporting and property maintenance coordination.

Education

Bachelor of Science - Business Administration

University of North Carolina At Charlotte
Charlotte, NC
05.2021

Skills

  • Customer Engagement & Relationship Management
  • NetApp Products & Licensing Portfolio
  • Data Analysis & Forecasting
  • Salesforce, Spark, Active IQ, Ascend, C#
  • ZoomInfo, Lusha, & Sales Navigator
  • Communication & Cross-Functional Collaboration
  • Microsoft & Adobe Software (Word, Excel, Access)
  • Creative Problem-Solving & Solution Selling
  • Cold calling & Rejection Handling

Certification

  • S3 Academy
  • Sandler Sales Certified
  • NetApp Cloud Native Association Accreditation

Timeline

Sales Development Representative

NetApp
04.2021 - Current

Website & Social Media Marketing Specialist

Donald Haack Diamonds
09.2020 - 04.2021

Head of Marketing

Chatham Properties Real Estate
06.2018 - 04.2021

Bachelor of Science - Business Administration

University of North Carolina At Charlotte