Moriah Whittaker
Lacey,Washington
Summary
Dynamic and dedicated professional committed to enhancing team productivity through effective collaboration. Proficient in managing diverse tasks and assignments while thriving in fast-paced environments that demand quick thinking and adaptability. Recognized for a strong work ethic and reliability, complemented by excellent interpersonal skills that foster positive workplace relationships. Prepared to contribute to team success by leveraging a proactive approach to problem-solving and multitasking.
Overview
7
7
years of professional experience
Work History
Box Office Associate/Box Office Supervisor
Harlequin Productions
10.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
- Efficiently resolved customer inquiries regarding event details, policies, seating options, and accessibility accommodations.
- Assisted in interviewing and training new employees, ensuring consistency in box office performance and customer service standards.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
- Conducted regular assessment of staff performance providing constructive feedback and opportunities for growth.
- Collaborated with marketing team to promote upcoming events, resulting in increased ticket sales.
- Adapted quickly to changes in event schedules or staffing needs while maintaining high-quality operations consistently.
- Developed and maintained strong relationships with patrons, leading to a loyal customer base and repeat business.
- Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained accurate records of all transactions, facilitating efficient end-of-day reconciliations and monthly audits.
- Handled ticket sales, donations, and patron interactions using PatronManager to support smooth event operations and donor engagement.
- Maintained full compliance with organizational ticketing policies and procedures to uphold operational integrity.
- Performed precise data entry into database and spreadsheets, ensuring accuracy and consistency across records.
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
Front of House Manager
Harlequin Productions
10.2024 - 07.2025
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Oversaw volunteer coordination and scheduling to ensure optimal coverage and efficient team operations.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Boosted volunteer morale through regular performance feedback sessions and recognition of exceptional work.
- Created themed specialty cocktails that aligned with ongoing performances to elevate guest experience.
- Monitored and ensured compliance with all applicable liquor laws and regulations regarding alcohol sales.
- Oversaw procurement processes and cultivated strong vendor partnerships to support operational goals and cost control.
Assistant Manager/Lead Bartender
Veterans Of Foreign Wars Post 318
05.2022 - 08.2024
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Weighed in and out pull-tab bowls per gambling commission standard, logged them into the point of sale system, and corrected discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Scheduled Hall rentals for events.
- Helped with delegating assignments to meet service demands.
- Helped management plan and serve bar menu exceeding customer expectations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Veterans Of Foreign Wars Post 318
05.2021 - 09.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Carefully and accurately dealt pull-tabs per gambling commission standards.
Janitorial Worker
Veterans Of Foreign Wars Post 318
05.2021 - 09.2021
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Swept hard surface floors using broom or push broom dust mop.
- Reported damages and hazardous conditions to management for further action.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
- Sanitized kitchen counters, tables and sinks.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Cleaned deep fryers and replaced the oil.
- Cleaned the sanitizer in the kitchen and behind the bar.
- Scrubbed floor drains.
- Cleaned out fridges and freezers.
- Sanitized all bathrooms.
- Moved furniture for cleaning and set up for special events.
Lead Infant Room Teacher
City Kids Preschool And Developmental Center
07.2019 - 05.2021
- Cultivated professional relationships with parents and families.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs, reading to children, and completing art projects.
- Maintained confidentiality of children, family information and staff.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented diaper changes, naps, and meals.
- Maintained food safety by keeping track of food allergies, ensuring there is no cross contamination.
- Bottle fed, spoon fed, and assisted babies with their transfer to solids.
General Laborer
LaborWorks/Sutter Metals
03.2019 - 07.2019
- Removed hazards, and debris from common pathways to improve usability.
- Safely and effectively operated baler for cardboard and garbage, adhering to OSHA requirements.
- Sorted through and organized several types of metals.
- Oversaw and directed customers to the correct deposit points for varying materials.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Electrician Trainee
Morley Electric
11.2018 - 03.2019
- Terminated wiring and connected circuits with correct techniques.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Optimized work readiness with organized tools and spaces.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
Education
High School Diploma -
Timberline High School
Lacey, WA06.2017
Skills
- Safe Serving Knowledge
- Clear and Effective Communication
- Customer Service
- Caring and Empathetic Demeanor
- Maintaining a Sanitary Environment
- Adaptable
- Timely attendance
- Rapid Comprehension of New Tasks
- Goal-oriented determination
- Upselling strategies
- Dependability
- POS system operation
- Proficient in handling multiple tasks
- Organizational skills
- Conflict resolution
- Staff management
- Workload management
- Customer queries and response
- Initiative-taking
- Confidentiality
- Accountability
- Teamwork and collaboration
- Effective time management
- Attention to detail
Timeline
Box Office Associate/Box Office Supervisor
Harlequin Productions
10.2024 - Current
Front of House Manager
Harlequin Productions
10.2024 - 07.2025
Assistant Manager/Lead Bartender
Veterans Of Foreign Wars Post 318
05.2022 - 08.2024
Bartender
Veterans Of Foreign Wars Post 318
05.2021 - 09.2022
Janitorial Worker
Veterans Of Foreign Wars Post 318
05.2021 - 09.2021
Lead Infant Room Teacher
City Kids Preschool And Developmental Center
07.2019 - 05.2021
General Laborer
LaborWorks/Sutter Metals
03.2019 - 07.2019
Electrician Trainee
Morley Electric
11.2018 - 03.2019
High School Diploma -
Timberline High School
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