Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moriah Wilson

Virginia Beach

Summary

Versatile operations leader successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Control Room Specialist with strong background in monitoring and managing systems. Known for quick decision-making, reliable performance, and adaptability to changing scenarios. Expert in troubleshooting, system analysis, and ensuring operational safety. Collaborative team player focused on results, enhancing team dynamics, and meeting operational goals.

Overview

15
15
years of professional experience

Work History

Control Room Operator

VDOT
03.2024 - Current
  • Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
  • Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
  • Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
  • Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
  • Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
  • Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
  • Collaborated across departments to address interrelated issues affecting productivity or safety at the facility.
  • Contributed to a significant reduction in incidents through consistent enforcement of safety guidelines within the control room environment.
  • Trained personnel on operation and maintenance of power plant equipment.
  • Followed safety protocols and procedures to maintain safe working environment.
  • Documented daily activities in internal system and submitted timely shift reports.
  • Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
  • Implemented new software solutions to enhance monitoring capabilities, significantly improving operational oversight.

Service Operations Specialist

Posh
02.2022 - Current
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Motivated and trained employees to maximize team productivity.

Front Office Manager

United Way
11.2021 - 07.2022
  • Scheduled and assigned daily work and activities for team members.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Built talented team through hiring and training new associates.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Front Desk Supervisor

Holiday Inn Express
01.2019 - 11.2021
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Built talented team through hiring and training new associates.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Front Desk Agent

Hampton Inn By Hilton
01.2018 - 01.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Cashier

Goodwill
10.2014 - 04.2018
  • Greeted each customer within 10 seconds as they entered the store
  • Made sure the clothes were put in the correct place
  • Brought out new merchandise to the sales floor
  • Conducted maintenance to the store twice a day
  • Assisted each customer with any questions or concerns they had
  • Managed daily receipts and balanced register

Sales Associate

Forever
11.2010 - 10.2014
  • Made sure the store was kept clean
  • Assisted all customers with their needs and wants
  • Merchandised the sales floor and mannequins
  • Promoted all special sales throughout the store
  • Provided any help to coworkers and managers whenever it was needed
  • Answered guest questions
  • Provided a quick and exceptional customer experience
  • Served as team lead
  • Assisted customers with locating items
  • Responsible for resolving all customer complaints
  • Maximized sales transactions
  • Handled returns and exchanges

Education

Associate of Science - Business Management

Tidewater Community College
Norfolk, VA
05.2014

Skills

  • Quantitative Skills
  • Training Team Members
  • Case Management
  • Planning and Coordination
  • Customer Feedback
  • Office Operations
  • Operational Planning
  • Corrective Actions
  • Operational Standards
  • Workflow Processes
  • Office Supplies and Inventory
  • Conflict Resolution
  • System monitoring
  • Security camera monitoring
  • Incident reporting
  • Emergency response
  • Stress tolerance
  • Shift handover
  • Situational awareness
  • Dispatching
  • Flow assurance
  • Documentation
  • Data entry
  • Self motivation
  • Task prioritization
  • Adaptability
  • Analytical skills
  • System analysis
  • Analyze failures

Timeline

Control Room Operator

VDOT
03.2024 - Current

Service Operations Specialist

Posh
02.2022 - Current

Front Office Manager

United Way
11.2021 - 07.2022

Front Desk Supervisor

Holiday Inn Express
01.2019 - 11.2021

Front Desk Agent

Hampton Inn By Hilton
01.2018 - 01.2019

Cashier

Goodwill
10.2014 - 04.2018

Sales Associate

Forever
11.2010 - 10.2014

Associate of Science - Business Management

Tidewater Community College

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