Administrative professional possessing strong desire to learn and grow professionally. Proficient in MS Office, Meditech, and HealthStream. Working toward MSW. Dedicated with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Morigan House
Interlaken,NY
Summary
Overview
13
years of professional experience
1
Certification
Work History
Cayuga Health System
Laboratory Quality Assurance Analyst
04.2023 - Current
Job overview
- Administrative and Clerical duties: 8-line phone use, receiving and disseminating new policy information, training on new materials and policies
- Creation and maintenance of qualitative and quantitative reports to monitor NYS DOH and The Joint Commission standards
- Travel between 9 CHS laboratory locations to ensure regulatory compliance
- Create and maintain policies, procedures, and protocols for safety and regulation compliance
- Creating and facilitating education to all levels of Laboratory staff regarding gender affirming care and health equity in the lab
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Cayuga Medical Center
Staff Development Department Assistant
06.2021 - 04.2023
Job overview
- Working with staff from all areas to create safe and understanding space for patients and staff of minoritized and marginalized communities.
- Work in proprietary systems including HealthStream, MediTech, RALS, etc.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Maintained accurate records and databases, contributing to an organized department environment.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
Cayuga Medical Center
Ward Clerk/Nursing Assistant 4 South Telemetry
10.2020 - 06.2021
Job overview
- Administrative and Clerical duties: Multi-line phone use, receiving and disseminating new policy information, training on new materials and policies
- Meditech use for stock ordering, patient information processing, etc
- Keep record of Unit stock counts, supply flow, and usage numbers
- Presenting material to groups within Cayuga Medical Center in person and via Webinar/Zoom
- Working with staff from all areas to create safe and understanding space for patients and staff of minoritized and marginalized communities
- Plaintree Driver for Customer Service and a member of the Diversity, Equity, and Inclusion Council.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Glove House
Foster Parent Co-Facilitator
08.2017 - 08.2020
Job overview
- Liaison between Glove House Agency and Foster Parents
- Preparing and teaching multiple training sessions
- Holding meetings among Foster Parents to address concerns and provide solutions
- Build spreadsheets, reports and analysis.
- Maintained accurate records of session attendance, participant progress, and group dynamics for future reference.
- Contributed to ongoing improvement of facilitation techniques by participating in professional development opportunities and sharing best practices with colleagues.
Constellation Brands
Purchasing /Accounts Payable Specialist
11.2017 - 02.2018
Job overview
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Finger Lakes State Parks
Regional Financial Officer
03.2017 - 11.2017
Job overview
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Reconciled regional financial abstracts.
Community Bank N.A
Teller 1
03.2015 - 06.2017
Job overview
- Receiving, paying, and keeping accurate records of all monies involved in transactions with customers
- Actively listen for customer needs and refer customer to appropriate products
- Preform all duties within federal compliance guidelines
- Completing supply orders, reports, and meeting notes
- Set appointments for customers to meet with other staff/departments.
Rite Aide
Shift Manager
01.2014 - 03.2015
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards. Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
- Handled emergency situations with calm demeanor, ensuring safety of both customers and employees during critical incidents.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Played essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Research and Marketing Strategies
CHAPS Data Analyst, Data Entry Specialist
04.2011 - 01.2014
Job overview
- Placing and answering Call Center phone calls
- Data entry and maintenance
- Generating reports for management and clients
- General clerical duties.
- Ensured accurate record-keeping in accordance with regulatory requirements through diligent attention to detail and adherence to established standards.
- Enhanced overall company performance by providing timely updates on data trends, patterns, or anomalies requiring attention from decision makers.
- Maintained high-quality standards by consistently adhering to company policies and procedures during data entry processes.
- Provided valuable feedback regarding potential improvements to existing systems or workflows based on daily experiences as Entry Specialist.
Education
Keuka CollegeKeuka Park, NY
Bachelor of Science from Social Work
06.2026
University Overview
Finger Lakes Community CollegeCanandaigua, NY
Associate of Science from Human Services
12.2023
University Overview
- Dean's List all 5 Semesters
- PTK National Honor Society Member
East Syracuse-Minoa High SchoolSyracuse, NY
Regents Diploma
06.2006
University Overview
Skills
- Detail Oriented
- Corporate Professional level communication
- Problem Solving
- Deadline Oriented
- Multi-tasking
- Thrive in team and individual work environments
- Extensive experience with Microsoft Office Suite
- Comfortable working with PC or Mac computer systems
- Data Analysis
- Mentoring and training
- Root Cause Analysis
- Quality management knowledge
Awards
Awards
- Conflict Engagement, Understanding Bias & Mediation for the Workplace: Completed training to provide intervention for conflict, bias, and inequity.
- D.O.D Clearance: Background check and fingerprinted to be provided a Secret-Level clearance through the Department of Defense in 2011
- Lean Six Sigma Yellow Belt: Training complete; project for certification in progress.
References
References
- Herb Alexander, CHS, Chief Diversity Officer, Halexander@cayugamed.org
- Amy Bubel, BSN, Cayuga Medical Center, Staff Development Manager, (607) 274-4215, abubel@cayugamed.org
- Reganne Whalen RN, Cayuga Medical Center, ED RN, (570) 721-2741, Rwhalen@cayugamed.org
Certification
- CPI Non-Violent Crisis Intervention, NCI - 09/2023 - 09/2025
- Conflict Engagement, Understanding Bias & Mediation for the Workplace Certificate Program, Roberts Wesleyan University - 8/2022
- Lean Six Sigma Training, Cayuga Heath- 5/2023
Timeline
Laboratory Quality Assurance Analyst
Cayuga Health System
04.2023 - Current
Staff Development Department Assistant
Cayuga Medical Center
06.2021 - 04.2023
Ward Clerk/Nursing Assistant 4 South Telemetry
Cayuga Medical Center
10.2020 - 06.2021
Purchasing /Accounts Payable Specialist
Constellation Brands
11.2017 - 02.2018
Foster Parent Co-Facilitator
Glove House
08.2017 - 08.2020
Regional Financial Officer
Finger Lakes State Parks
03.2017 - 11.2017
Teller 1
Community Bank N.A
03.2015 - 06.2017
Shift Manager
Rite Aide
01.2014 - 03.2015
CHAPS Data Analyst, Data Entry Specialist
Research and Marketing Strategies
04.2011 - 01.2014
Keuka College
Bachelor of Science from Social Work
Finger Lakes Community College
Associate of Science from Human Services
East Syracuse-Minoa High School
Regents Diploma
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