Moriha Terrell McDowell
Radcliff,KY
Summary
I am a motivated and proactive professional seeking a reputable organization where I can continue to develop my skills and advance my career. I am confident that my abilities will contribute to the company's reputation and value.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Community Outreach Volunteer
Goodwill Community Foundation
Louisville, KY
08.2025 - Current
- Organized community events to promote awareness of local resources.
- Assisted individuals in accessing job training and employment services.
- Collaborated with local organizations to enhance outreach efforts.
Night Audit Supervisor
Best Western
Bowling Green, KY
05.2022 - 07.2025
- Supervised night audit operations and ensured compliance with hotel policies.
- Coordinated front desk staff activities during overnight shifts to enhance service quality.
- Managed nightly financial reconciliations and verified cash handling procedures.
- Conducted daily financial audits to verify accuracy of room charges, taxes, payments, and other transactions.
- Created detailed shift reports at the end of each shift summarizing activities during the period worked.
- Ensured that all guests checked in or out of the hotel were properly registered, charged correctly, and provided with appropriate amenities.
Front Desk Manager
La Quinta Inn & Suites
Nashville, TN
02.2018 - 06.2022
- Managed front desk operations and ensured efficient guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservations using property management system.
- Handled guest inquiries and resolved complaints to enhance overall satisfaction levels.
- Assisted in implementing hotel policies to ensure compliance with brand standards.
- Managed reservations by answering calls, responding to emails and booking accommodations.
Property Manager
Extra Space Storage
Louisville, KY
10.2016 - 01.2018
- Managed daily operations of storage facilities to ensure smooth functionality.
- Coordinated maintenance and repairs to uphold property standards and safety.
- Assisted customers with inquiries and rental agreements for storage units.
- Handled resident complaints and expedited maintenance requests.
Retail Manager
Tuesday Morning
Bowling Green, KY
09.2013 - 10.2016
- Managed daily store operations and ensured compliance with company policies.
- Implemented visual merchandising standards to create an appealing shopping experience.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed visual merchandising, maintaining standards and elevating customer experience.
Office Manager
Motorola Communications
Bowling Green, KY
05.2009 - 08.2013
- Facilitated communication between departments to support collaborative projects effectively.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Certificate - Hospitality Administration And Management
Southern New Hampshire University
Hooksett, NH 01.2022 - 06.2023
Associate of Arts - Business Management
Western Kentucky University
Bowling Green, KY 09.2005 - 05.2009
Skills
- Hotel operations
- Time management
- Guest services management
Timeline
Community Outreach Volunteer
Goodwill Community Foundation
08.2025 - Current
Night Audit Supervisor
Best Western
05.2022 - 07.2025
Certificate - Hospitality Administration And Management
Southern New Hampshire University
01.2022 - 06.2023
Front Desk Manager
La Quinta Inn & Suites
02.2018 - 06.2022
Property Manager
Extra Space Storage
10.2016 - 01.2018
Retail Manager
Tuesday Morning
09.2013 - 10.2016
Office Manager
Motorola Communications
05.2009 - 08.2013
Associate of Arts - Business Management
Western Kentucky University
09.2005 - 05.2009