Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Morima Monsivias

Fort Worth,TX

Summary

Im motivated and committed to contributing to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity. I bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Well established in fast paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver

Favor Delivery
03.2021 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Team Member

Target Sortation Center
09.2021 - 02.2023
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new team members by relaying information on company procedures and safety requirements.

Picker Packer

Amazon Sortation Center
03.2020 - 09.2021
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Streamlined warehouse operations through efficient organization of products and inventory management.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.

Catering Server

Surefire Local, An Entity Of GenNext Media
08.2020 - 02.2021
  • Enhanced guest experience by providing exceptional service during catered events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Served meals to customers according to established guidelines.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Collaborated with staff to ensure accurate and timely delivery of menu items.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.

Cashier

TCBY Frozen Yogurt
05.2019 - 11.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Busser/Cashier Assistant

First Watch
10.2018 - 03.2019
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Server/Hostess

New Grand Buffet
02.2017 - 12.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Used cash registers and credit card machines to cash out customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

International Air And Hospitality Academy
Vancouver, WA

High School Diploma -

Arlington Heights High School
Fort Worth, TX
06.2016

Skills

  • Customer Service
  • Basic Mathematics
  • Analytical Thinking
  • Relationship Building
  • Cash Handling Expertise
  • Customer Service Excellence
  • Organizational Abilities
  • Teamwork and Collaboration
  • Safe Food Handling
  • Stress management
  • Sanitation and safety
  • Creative Thinking
  • Food Handler Certification
  • Team Contribution
  • Team Leadership
  • Beverage Service
  • Customer Engagement
  • Reliability and punctuality
  • Adaptability and flexibility
  • Meal Delivery
  • Health Code Compliance
  • Critical Thinking
  • Problem Solving
  • Shipping and Receiving
  • Picking and Packing
  • Heavy Lifting
  • Warehouse Safety
  • Customer Relationships
  • Motivated Team Player
  • Team Collaboration
  • Time Management Skills
  • Work Ethic and Integrity
  • Interpersonal Skills
  • Patience and Empathy
  • Quality Assurance
  • Food Running
  • Strategic Planning
  • Safety Awareness
  • Positive Attitude
  • Proper Glassware Handling
  • Workplace Safety
  • Strong Communication
  • Computer Skills
  • Flexible Schedule
  • Attention to Detail
  • Pallet Jack Operation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

TABC CERTIFICATION AND ANBA FOOD HANDLERS TRAINING

Timeline

Team Member

Target Sortation Center
09.2021 - 02.2023

Delivery Driver

Favor Delivery
03.2021 - Current

Catering Server

Surefire Local, An Entity Of GenNext Media
08.2020 - 02.2021

Picker Packer

Amazon Sortation Center
03.2020 - 09.2021

Cashier

TCBY Frozen Yogurt
05.2019 - 11.2019

Busser/Cashier Assistant

First Watch
10.2018 - 03.2019

Server/Hostess

New Grand Buffet
02.2017 - 12.2018

International Air And Hospitality Academy

High School Diploma -

Arlington Heights High School

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Morima Monsivias