MORINE HELENA GRACE

• Responsible for 10 Residential and 12 Home Health homes. Supervised over 50 employees. Ensured compliance with relevant laws and regulations by maintaining accurate records, adhering to established procedures, and participating in regular audits as needed.
• Advocated on behalf of clients within the broader community, promoting awareness of their rights, needs, and abilities to facilitate inclusion efforts.
• Facilitated social skills development through group activities designed to foster positive peer interactions and friendships among clients.
• Collaborated closely with healthcare professionals to coordinate medical care for clients with complex health needs or concerns.
• Delivered high-quality training programs for staff members focused on best practices in supporting individuals with intellectual disabilities.
• Strengthened family relationships by providing guidance, resources, and support to caregivers of individuals with intellectual disabilities.
• Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.

• Perform management responsibilities for small businesses, including hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
• Plan, organized, staffed, directed, and controlled the department's day-to-day operations; developed and implemented policies and programs as necessary.
• Managed and motivated 25 employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Compiled research data and gave professional presentations highlighting findings and recommended optimizations.
• Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
• Collaborated with teams to define, strategize, and implement marketing and web strategies. Cross-trained existing employees to maximize team agility and performance.
• Onboarded and managed new client accounts to boost retention rates. Prepared presentations to explain revisions, enhancements, and process improvements of the organization's systems and programs.

Provided support to AARP HR Executive, Security Compliance, and Program Management team. Performed employee health screenings and contact tracing. Facilitated communications and managed case management, assisted with compliance, while keeping confidentiality.

• Responsible for completing health screenings and contact tracing on AARP employees exposed or tested positive for COVID-19 or COVID Variant. Educated employees of quarantine and return to work policies and procedures.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
• Maintained database and spreadsheets with accurate inventory and status.
• Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.

In a fast and busy environment, partnered with COMCAST's Human Resources as a point of contact for employees in 50 States, provided quality support to troubleshoot and resolve payroll backlogs and positive/exposed COVID-19 cases, leading to high customer satisfaction and expanded timeliness. Remained consistent with Service Level Agreements (SLAs):

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of 50 clients daily and identified issues, goals, and necessary interventions. Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Fostered open lines of communication with clients' families and support networks, involving them in the case management process as appropriate.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Participated in regular professional development opportunities to stay current on best practices within case management.
• Assessed community needs and identified resources for social and community service programs. Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.

• Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing. Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
• Developed rapport with patients and earned their trust, facilitating open communication while discussing sensitive topics related to COVID-19 infections.
• Facilitated prompt isolation procedures for confirmed cases, coordinating with healthcare providers to minimize further virus spread within communities.
• Collected and recorded information in electronic medical records.
• Supported data-driven decision making by maintaining up-to-date case information in centralized databases and providing timely reports to supervisors.

• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters. Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Assisted eight clients in achieving personal goals through tailored care plans and daily skill-building activities. Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Administered medication as directed by the Director of Nursing for 30 Individuals. Observed medication administration and keeping accurate records to ensure client safety and compliance with prescribed treatment plans.
• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning in the Electronic Medical Record System (EMRS).

• Managed eight residential cases and alternated with 6 group homes monthly. Monitored clients to assess and report physical and behavioral changes to supervisors.
• Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
• Led patient or group recreational activities to enhance patient outcomes. Encouraged and supported clients in participating in recreational and leisure activities to promote social interactions and reduce loneliness.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients. Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management. Maintained a clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence. Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client's needs.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing. Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.