MORIS AGUIRRE
North Richland Hills
Summary
IT Service Desk Analyst with hands-on experience in endpoint security, incident triage, and access management within a healthcare environment. Skilled in monitoring and responding to security alerts using CrowdStrike, managing user identities in Active Directory, and resolving high-volume incidents through ServiceNow. Completed cybersecurity bootcamp training with practical experience in Kali Linux, Metasploit, and Wireshark for vulnerability analysis, network traffic inspection, and basic penetration testing. Strong foundation in threat detection and analysis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Cook Children's Hospital
Fort Worth, TX
12.2025 - Current
- Resolved 40–60+ tickets weekly in ServiceNow with 85–90% first-call resolution
- Supported 500+ users and delivered Citrix VDI support to ensure uptime for clinical systems
- Managed Active Directory accounts (20–30 requests daily) and access control
- Monitored endpoints and responded to threats using CrowdStrike while maintaining 95%+ CSAT
Technical Support Specialist (Cencon Agent)
Hyosung
Dallas, TX
05.2025 - Current
- Managed the Cencon locking system for over 250 ATMs across multiple financial institutions, ensuring secure and compliant access control.
- Responded to and resolved 98% of Cencon lock-related service calls within SLA timeframes, minimizing downtime and customer impact.
- Generated and managed over 1,000 one-time-use Cencon codes monthly, maintaining strict adherence to security protocols and access logs.
- Collaborated with field technicians and bank personnel to coordinate secure access for cash replenishment and service.
- Conducted regular audits and reconciliations of lock usage and access reports, contributing to zero security breaches during tenure.
Public Service Officer
City of Euless
Euless, TX
03.2022 - 05.2025
- Booking and Processing Inmates – Conducting intake procedures, entering detainee information into the system, and ensuring accurate documentation using computerized booking software.
- Report Writing & Documentation – Logging incidents, completing necessary paperwork, and maintaining accurate records of inmate behavior and facility occurrences.
Education
Cybersecurity Professional Development -
Quickstart Inc.
04-2025
B.S. Criminal Justice & Criminology - undefined
University of Texas at Arlington
Arlington, TX12-2024
Skills
- Threat & Vulnerability Management
- Log Analysis
- Ethical Hacking
- Pen Testing
- Linux
- Windows
- ServiceNow
Certification
- CompTIA Security+
Timeline
IT Service Desk Analyst
Cook Children's Hospital
12.2025 - Current
Technical Support Specialist (Cencon Agent)
Hyosung
05.2025 - Current
Public Service Officer
City of Euless
03.2022 - 05.2025
B.S. Criminal Justice & Criminology - undefined
University of Texas at Arlington
Cybersecurity Professional Development -
Quickstart Inc.