Morita Tep
Colorado Springs,CO
Summary
Team Leader experienced in directing activities of workgroups. Dedicated to enhancing employee satisfaction and business success. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
Work History
Store Team Member
At Home Decor Superstore
Madison, WI
11.2024 - 07.2025
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
Team Leader
Electronic Theater Control
3031 N Pleasant View Rd, Middleton, WI 53562
03.2023 - 11.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Mentored and guided employees to foster proper completion of assigned duties.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Production Technician
Electronic Theater Control
3031 N Pleasant View Rd, Middleton, WI 53562
08.2016 - 03.2023
- Performed setup of production equipment to establish optimal performance.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
- Collaborated with engineering and other departments to meet production goals and promote teamwork.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
Assembler 2
Electronic Theatre Controls
3031 N Pleasant View Rd, Middleton, WI 53562
10.2015 - 08.2016
- Assemble LED Stage Theater Lights and Consoles
- Set up and performed hand automatic assembly operations on components, sub-assemblies and assemblies.
- Interpreted prints, drawings and sketches.
- Cleaned and finished sub-assemblies or assemblies using hand or power tools.
- Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Determine materials, tools and equipment needed for product orders.
- Tested electrical controls and components on line.
- Wired machines and packages.
- Disassembled, reassembled and corrected changeover.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Program Leader
Madison School & Community Recreation
10.2013 - 10.2015
- Program Leader for Kindergarten- Fifth grade
- Preserved confidentiality of student records and information at all times.
- Took part in professional organizations and continuing education courses.
- Created and taught engaging math lessons and activities.
- Developed students' computer and technology skills through demonstrations and practice.
- Cooperated with parents to support students' learning and healthy development in school and at home.
- Created classroom environment in which children could learn respect for themselves and others.
Lead Sales Associate
BonsWorth Co.
02.2014 - 04.2014
- Operated cash register for cash, check and credit card transactions. Making sure number is accurate.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in gracious manner and in accordance with company policies.
- Welcomed customers into store and helped them locate items.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Health And Human Services Diploma - Human Services
Herzing University
Madison, WI08-2025
Certification of Veterinary Assistant - Veterinary Science
Animal Behavior College
Santa Clarita, CA07.2018
High School Diploma - undefined
East High School
Madison, WI2013
Skills
- Proven commitment to go beyond client expectations
- Technical Support
- Overtime Management
- Documentation and Reporting
- Teamwork and Collaboration
- Problem Solving
- Project Management
- Task Prioritization
- Coaching and Mentoring
- Call Center Operations
- Excellent customer service skills
- Desktop Publishing Software; Photoshop, HTML, MS Office, Adobe Illustrator, Web Design
- Positive Attitude
- Quality Improvement
Languages
English
Full Professional
Cambodian
Native or Bilingual
Timeline
Store Team Member
At Home Decor Superstore
11.2024 - 07.2025
Team Leader
Electronic Theater Control
03.2023 - 11.2024
Production Technician
Electronic Theater Control
08.2016 - 03.2023
Assembler 2
Electronic Theatre Controls
10.2015 - 08.2016
Lead Sales Associate
BonsWorth Co.
02.2014 - 04.2014
Program Leader
Madison School & Community Recreation
10.2013 - 10.2015
High School Diploma - undefined
East High School
Health And Human Services Diploma - Human Services
Herzing University
Certification of Veterinary Assistant - Veterinary Science
Animal Behavior College