Accomplished professional with a focus on team leadership and process improvement. Known for strong decision-making skills and effective communication, contributing to enhanced service delivery and operational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RBT/Teacher Aid/New Hire Trainer
LEARN Academy
Scottsdale, AZ
12.2024 - Current
Trained and onboarded new staff on behavioral intervention protocols, ensuring adherence to clinical standards, ethical guidelines, and organizational policies
Coordinated daily workflow and staff assignments to ensure efficient service delivery and appropriate client coverage
Provided real-time support and intervention during high-risk behavioral situations, promoting safety for clients and staff
Modeled best practices in patient care, professionalism, and communication, fostering a positive and supportive team environment
Ensured confidentiality and proper handling of sensitive client information in accordance with HIPAA standards
Identified process inefficiencies and contributed to workflow improvements to enhance operational effectiveness
Physical Therapist Tech
Camelback Sports Therapy
Scottsdale, AZ
03.2023 - 02.2024
Maintained and organized therapy equipment to ensure optimal functionality and safety standards.
Documented patient progress and treatment outcomes in electronic health records accurately.
Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
Manager
Blended Star- Pieology & Jamba Juice
Dublin, CA
05.2017 - 07.2020
Led team in daily operations to ensure efficient service delivery and high customer satisfaction.
Developed training programs for staff to enhance product knowledge and improve customer engagement.
Analyzed sales data to identify trends, optimizing inventory management, and reduce waste.
Implemented a scheduling system that improved labor efficiency and reduced overtime costs.