Morliza Marshall

Managed equipment orders per proposal to several suppliers based on customer requirements, or the company's needs. Meticulously ensured the adequacy of sales-related equipment, inclusive of pricing, specifications, and availability. Update Salesforce (CRM) based on incoming information from vendors and branches. Informed sales reps of unexpected problems or delays from vendors, or local service branches. Acted as a liaison between sales, accounting, and vendors to understand customer demands, and prioritize any changes to their purchases. Collaborated with the director of marketing on projects such as the open house and local branch luncheons.

Owned monthly analysis of GL reconciliation, and performed adjustments as needed. Ensured proper GL coding of expense reports for bank and credit card reconciliations. Had administrative access in the banking systems, such as Chase, for handling customer chargebacks, canceling, and logging incoming dispute accounts. Created a spreadsheet to track and analyze chargeback wins and losses at month-end. Proactively identified and communicated potential problem areas related to unnecessary customer relations refunds, reducing monthly losses by 18%. Recovered over $60K in uncollected revenue from 2022. Streamlined company procedures to current standards, and trained over 20 employees from entry level to management levels.

Responsible for the handling of front office cash reconciliation and balance of all the transactions. Control and responsibility for the main float and maintaining float lists and records weekly. Reconcile front office paid outs and petty cash. Processing and preparing weekly check payments, obtaining authorizing signatures, filing, scanning, filing, and organizing all accounts payable check payments and invoices. Investigate all the cash differences; deal with the department involved and advise the assistant director of finance and front office manager on all the differences.

Investigate account discrepancies for three properties (Courtyard, Fairfield Inn, and Springhill Suites) and seek to resolve them. Regularly conduct Recovery Revenue Audits for more than fifteen wholesaler companies, like Expedia. Prepared billing invoices and collect payments within the guidelines stipulated in the Accounts Receivables operating procedures. Billed Wholesalers weekly and make necessary adjustments based on any sales discounts. Verify and reconcile any outstanding balances daily, and communicate with appropriate departments regarding any credits or non-payment on accounts.

Maintained a comprehensive and detailed record of over 1,000 rooms using FSPMS. Received 50+ calls per day answering questions about room bookings, room rates, hotel amenities, available rooms, reward programs, special requests, and directed calls to appropriate department when needed. Approached all guests' encounters in a personal, efficient, and service-oriented manner, keeping our guest satisfaction scores above the minimum requirement. Managed credit card and cash transactions, adhering to the hotel’s cash handling policy and PCI compliance. Processed guests' payments, contributing to the 95% customer satisfaction rating. I took the initiative to assist other departments by booking hotel reservations, helping the concierge with local dining reservations, and arranging transportation to the airport.