Morolake Bolarinwa
Lawrenceville,GA
Summary
Organized and dependable Data Analyst successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
e-Commerce Data Analyst
Rheem Manufacturing Company
10.2021 - 12.2021
- Audited product specifications and data in internal systems to ensure all product data is complete and correct
- Reviewed online product information, identified incorrect data to be corrected
- Organized and uploaded digital marketing assets (images, videos, documents, etc.) to Rheem's online portal to be published to internal and external websites
- Helped onboard new products for eCommerce
- Coordinated with eCommerce team, marketing and product management team members
- Handled over 400 product reviews per day to address customer inquiries and concerns
Customer Data Analyst/Support
KeyBank
11.2020 - 10.2021
- Prepared reports that interpreted customer behavior, market opportunities and conditions, marketing results, trends and investment levels using Microsoft Power BI
- Provided technical support for Key’s online products and services (PC, mobile, and tablets) as well as Managed over 50 customer calls per day and reduced attrition by 20%.
- Liaised with consultants, senior management, and other departments to ensure data capturing processes were valid, accurate and thorough in order to capture accurate data needed for building accurate risk models
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used coordination and planning skills to achieve results according to schedule
KYC/Customer Data Analyst
Union Bank Plc
Lagos, NG
05.2009 - 12.2019
- Evaluated new account opening documentation and ensured enhanced due diligence
- Managed and processed all AML-related matters, including negative news, potential matches on sanctions screening, and unusual behavior raised by frontline staff
- Communicated and aligned with IT and Data teams to set up logical customer data structure
- Created recurrent and custom analytics and reports using Microsoft Excel and Tableau that increased sales by 10%
- These reports are widely used and relied upon by management and three boards of directors to track industry financial trends, and to support lending and other business decisions.
Education
Bachelor of Science - Accounting
Madonna University Okija
Anambra, Nigeria 2004
Skills
- Advanced Microsoft Excel
- Relational Databases (MSSQL, PostgreSQL, MySQL)
- Python
- Data analytics
- Data presentation skills (Microsoft Power BI, Tableau)
- Data auditing assistance
Accomplishments
- KPMG Virtual Experience Program Participant September 2021
- Articipated in the open access KPMG Virtual Experience Program with Forage
- Asks completed include:
- Data Quality Assessment
- Data Insights
- Data Insights and Presentation
- Uantum Analytics NG June 2021 - October 2021 Remote Volunteer/Data Analyst Intern
- Built a data model with Power BI that connected to various open data sources and captured data in real time using website APIs; the model will help centralize development data scattered across multiple sources, increasing ease of access and insights realization
- Retrieved various information from various databases using MS SQL and PostgreSQL
Timeline
e-Commerce Data Analyst
Rheem Manufacturing Company
10.2021 - 12.2021
Customer Data Analyst/Support
KeyBank
11.2020 - 10.2021
KYC/Customer Data Analyst
Union Bank Plc
05.2009 - 12.2019
Bachelor of Science - Accounting
Madonna University Okija