Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Morrell Morgan

Morrell Morgan

Fredericksburg,VA
"LIFE BEGINS AT THE END OF YOUR COMFORT ZONE."
-Neale Donald Walsch

Summary

As a determined and experienced Store Director with a proven track record of boosting productivity and streamlining procedures for organizations, Skillfully excited to bring unique blend of skills to the table. With over 10 years of extensive experience in multi-unit retail, sales, and leadership, managed to consistently delivered exceptional results by focusing on smoothly overseeing financial, personnel, and operational targets.

As a top-performing director-level manager has always been to balance targets with available resources, ensuring optimal long-term success for the organization. Passionate about driving efficiency, motivating teams, and achieving excellence in every aspect of operations.

Overview

13
13
years of professional experience

Work History

Store Director

J.Crew Factory
04.2021 - Current
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Improved employee retention rates by creating positive work environment that fostered teamwork and camaraderie among staff members.
  • Set effective store schedules based on customer levels, individual employee knowledge, and service requirements.
  • Organized special events to drive foot traffic and increase overall revenue potential.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
  • Enhanced customer satisfaction through exceptional service standards and staff training programs.
  • Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
  • Managed team of 25+ cashiers and floor staff.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.

Assistant Store Manager/Visual Merchandising Manager

American Eagle Outfitters, Inc
05.2019 - 04.2021
  • Analyzed sales data to identify trends, areas for improvement, and opportunities for growth.
  • Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
  • Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supported Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.

Senior Store Manager

Express Fashion
01.2015 - 05.2019
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
  • Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
  • Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within brand organization.
  • Managed financial aspects of store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Established positive work environment by fostering open communication and promoting teamwork among employees.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Maintained clean, safe working environment compliant with all relevant health and safety regulations.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

Store Manager

Express Fashion
06.2012 - 01.2015
  • Managed daily operations to ensure smooth functioning store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained clean and organized store appearance to enhance overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements
  • Managed all aspects of business in a $3.3+ establishment &
    Recruited, interviewed, trained, and scheduled for a staff of 25+ sales associates and Co-Managers.
  • Awarded in 2016 District Top Store Manager award
    Placed in top three for all sales contests in 2015
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Upheld brand identity standards within store locations through consistent signage presentation merchandise displays following corporate guidelines.
  • Attended APEX in 2018, annual award given to top 10% in company
  • Managed retail store operations in various locations ranging from $1.5M to 4M in annual volume

Store Co-Manager

Express Fashion
05.2011 - 06.2013
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw visual merchandising standards within store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
  • Coordinated special events to drive customer engagement and increase brand loyalty.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Improved employee performance through effective coaching, training, and regular performance evaluations.
  • Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
  • Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
  • Developed efficient scheduling practices to optimize workforce productivity while minimizing labor costs. successfully attended and led several New Store Openings (NSO)
  • Recognized as Top Co-Manager in Virginia/Metro District.
  • Effectively reduced shrink from 12.5% to 1.9% from season to season, demonstrating my commitment to operational excellence and efficiency.

Education

Associate Degree - Education of Individuals in Secondary Special Education Programs

J. Sergeant Reynolds Community College , Richmond, VA

Skills

  • Sales Leadership
  • Brand Awareness
  • Staff Leadership
  • Sales Marketing
  • People Management
  • Store operations
  • Strategic Planning
  • Delegation Abilities
  • Leadership Development
  • Store Opening and Closing
  • Revenue Generation
  • Team Building and Leadership

Accomplishments

  • APEX Winner for Top 50 in 2018 for being the top performing Store Manager in the company, exceeding double-digit comps numbers.
  • awarded the Top Store Manager in the District at Express in 2015 and nominated and selected as the district Visual Leader for Express from 2015 to 2017.
  • District Credit Team Caption with J. Crew Factory, consistently outperforming the region.
  • achieved a remarkable reduction in shrink from 12% to 1.9% season to season with Express.


Timeline

Store Director - J.Crew Factory
04.2021 - Current
Assistant Store Manager/Visual Merchandising Manager - American Eagle Outfitters, Inc
05.2019 - 04.2021
Senior Store Manager - Express Fashion
01.2015 - 05.2019
Store Manager - Express Fashion
06.2012 - 01.2015
Store Co-Manager - Express Fashion
05.2011 - 06.2013
J. Sergeant Reynolds Community College - Associate Degree, Education of Individuals in Secondary Special Education Programs

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Morrell Morgan