Morrigan Bejma
Jacksonville,AL
Summary
Dynamic professional with a proven track record at Talladega Superspeedway, specializing in enhancing guest experiences and streamlining operations. Demonstrated expertise in team management and customer service optimization, leveraging strong communication skills to improve workflow efficiency. Recognized for exceptional leadership abilities, consistently driving operational excellence in fast-paced environments. Aiming to further innovate and elevate guest services within the industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Talladega Superspeedway
Talladega, AL
03.2023 - Current
- Determined authenticity and applicability of presented tickets.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Verified that only authorized personnel entered restricted areas.
- Assisted with crowd control during busy periods at venues.
- Provided guidance on proper evacuation procedures in case of an emergency situation.
- Answered guest inquiries about upcoming events, ticket availability, and show times.
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Provided assistance with seating and wheelchair accommodations for disabled guests.
- Recognized security risks to properly handle situations.
- Checked tickets at the entrance of the auditoriums or theaters.
- Organized special events such as movie premieres or celebrity meet-and-greets.
- Coordinated with other departments to ensure smooth operations during events.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Greeted guests with a friendly and professional demeanor.
- Resolved customer complaints in an efficient and courteous manner.
- Directed guests to restrooms, concession stands, and other amenities.
- Assisted patrons with handicaps to appropriate seating.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Substitute Teacher
Lampasas ISD
Lampasas, USA
10.2021 - Current
- Fulfill short- and long-term assignments across all subject areas, effectively instructing students across varying age and grade levels (from grades K-12)
- Incorporate state-of-the-arr technology into learning activities, including use of SMART boards, projection screens, and Google Chromebooks
- Collaborate with full-time teachers in effective execution of lesson plans and mastery of TEKS goals
- Maintain classroom control and monitor students across different settings, including cafeteria, bus docking areas, classrooms, etc
- Adapt lesson plans to accommodate different students’ needs and comprehension levels as well as the events of the day
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Followed established lesson plans to continue learning trajectory.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Encouraged positive behavior among students through effective communication techniques.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Helped head teacher by restocking missing or low supplies in classroom.
- Graded student assignments and exams and discussed results.
- Addressed individual student needs and accommodated learning differences.
- Operated computers or audio-visual aids to supplement class presentations.
- Took attendance and maintained attendance records during period as substitute.
- Collaborated with other teachers to ensure student success.
Tasting Room Associate
Stoneledge Winery and Vineyard
Lometa, TX
10.2022 - 02.2023
- Assisted in developing marketing strategies to increase sales of new products or special offers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming calls promptly and directed inquiries appropriately.
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards.
- Maintained thorough knowledge of wine and wine production processes.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed customer orders quickly and accurately while maintaining excellent customer service standards.
- Greeted visitors to the tasting room, answered questions and provided assistance as needed.
- Maintained a clean and organized work area in accordance with health code regulations.
- Demonstrated proficient knowledge of wine production processes, grape varietals, appellations, flavor profiles and food pairings.
- Participated in off-site events such as festivals and other public gatherings representing the winery's brand professionally.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Checked IDs when necessary to ensure legal age requirements were met prior to serving alcohol.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted in creating promotional materials for upcoming events or new products.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Developed relationships with suppliers to ensure that quality product was available at all times.
- Provided tasting samples in alignment with winery standards.
- Utilized social media outlets such as Twitter, Facebook and Instagram to promote the winery's brand and offerings.
- Performed opening and closing duties according to established procedures.
- Communicated with incoming guests to offer assistance and friendly service.
- Collaborated effectively with colleagues across departments in order to provide outstanding customer service experiences.
- Created an inviting atmosphere for customers by displaying merchandise attractively and engaging them in conversation about their interests.
- Demonstrated advanced wine knowledge to assist guests with tasting choices.
- Provided customers with detailed information about the winery's products and services.
- Tracked sales performance on a daily basis using POS software systems.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed inventory levels by ordering supplies as needed.
- Performed cash register transactions accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Axepert
Cinergy Entertainment
Copperas Cove, USA
05.2021 - 08.2021
- Taught guests proper axe throwing techniques so they could learn how to throw to the best of their ability to have a safe and unforgettable experience
- Ensured the facility, lanes and equipment were always event-ready and the sessions flowed smoothly
- Ensured that all procedures, equipment needs and safety protocols are met consistently
- Ensured that all guests felt welcome and were given responsive, friendly and courteous service always
- Proactively sought out and solved guest conflicts quickly and courteously
- Engaged in customer recovery process when needed
- Recognized by management for providing exceptional customer service.
- Assisted with setting up of the arena prior to start of each session which included placing targets, lining up mats.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Maintained a clean and organized facility, including sanitizing all equipment after each use.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
US Army Trainee
United States Army
Fort Leonard Wood, USA
02.2020 - 04.2020
- Received basic training as an Army Soldier
- Executed drill movements with arms (stationary) and drill movements with arms (marching)
- Performed functions checks on an M16/M4, loaded and unloaded in addition to checking malfunctions in the weapon
- Taught the core Army Values
- Received training in the Army customs, protocols, acronyms, and ranking system
- Instruction also included basic First Aid and CPR
- Further training involved protecting oneself from Chemical/Biological contamination using a protective mask, reacting to a Chemical or Biological attack, and decontaminating oneself and equipment using chemical decontaminating kits
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Beauty Advisor
Sally Beauty Supply
Copperas Cove, USA
06.2019 - 12.2019
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Operated cash registers to receive payments from patrons, reconciled cash drawers at the end of shift, and made daily bank deposits of funds received
- Demonstrated and sold hair care products and cosmetics
- Updated and maintained customer information records
Education
High School -
Lampasas High School
Lampasas, TX05.2019
Bachelor of Arts - Political Science
Jacksonville State University
Jacksonville, ALSkills
- Strong Detail Focus
- Workflow Optimization
- Personal Accountability
- Professional Writing Skills
- Strong Speaking Proficiency
- Experience with Social Media Strategies
- Proficient in Office Equipment
- Experienced with Multi-Line Communication Tools
- Language Fluency
- Check-in procedures
- Labor control
- Greeting customers
- Customer service standards
- Team management
- Processing payments
- Making reservations
- Sales planning
- Appointment Coordination
- Quality Standards Implementation
- Proven Leadership Skills
- Front office support
- Data Analysis and Reporting
- Booking systems
- Check-out procedures
- Policy enforcement
- Setting schedules
- Improving processes
- Customer Service Optimization
- Coordinating shuttles
- Implementing policies
- Verifying reservations
- Increasing occupancy
- Associate training
- Customer service
- Conflict management
- Guest relations
- Exceptional communication
- Guest accommodations
- Armed combat operations
- Emergency Survival Skills
- Intelligence gathering
- Records review
- Secure communication
- Quick decision making
- Critical thinking
- Intelligence communication
- Language skills
- Interviewing strength
- Human interest content
- Research and fact-checking
- Digital analytics tools
- Source building
- Press release writing
- Public speaking
- Remote broadcasting
- Legal understanding
- Writing and editing
- Axe throwing technique
- Group management
- Individualized training
- Coaching experience
Awards
Top salesperson at Sally Beauty Supply store #3371 for every month of employment.
Certification
- ALDSE Educator Certified
References
References available upon request.
Timeline
Guest Services Supervisor
Talladega Superspeedway
03.2023 - Current
Tasting Room Associate
Stoneledge Winery and Vineyard
10.2022 - 02.2023
Substitute Teacher
Lampasas ISD
10.2021 - Current
Axepert
Cinergy Entertainment
05.2021 - 08.2021
US Army Trainee
United States Army
02.2020 - 04.2020
Beauty Advisor
Sally Beauty Supply
06.2019 - 12.2019
- ALDSE Educator Certified
High School -
Lampasas High School
Bachelor of Arts - Political Science
Jacksonville State University
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