Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morrigan Layman

Fayetteville,NC

Summary

Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Wellversed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Hot Topic
Fayetteville, NC
08.2023 - Current
  • Provided friendly and knowledgeable assistance to customers on the sales floor
  • Developed strong interpersonal skills to effectively communicate with customers and coworkers
  • Maintained cleanliness of work areas throughout shift according to company standards
  • Demonstrated excellent organizational skills while stocking shelves and arranging displays
  • Delivered exceptional customer service to guests
  • Cleaned and organized sales floor in accordance with company merchandising standards
  • Located merchandise on racks or shelves and delivered to customers
  • Explained products and services to help customers make informed decisions
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
  • Promoted store products by actively engaging customers and providing product demonstrations
  • Operated POS system efficiently to ensure accuracy of orders placed by customers
  • Set up promotional displays and signage to increase sales
  • Processed online orders promptly while providing timely shipping updates to customers
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
  • Greeted customers and ascertained what each customer wanted and needed
  • Answered questions regarding store and merchandise
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires
  • Arranged and display merchandise to promote sales
  • Bagged and packaged purchases and wrapped gifts

Crew Member

Zenshi sushi bar
Fayetteville, NC
09.2022 - 04.2024
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints
  • Maintained an organized work area to ensure efficient operations
  • Followed all safety and security procedures to reduce risks
  • Prepared food items following established recipes and safety guidelines
  • Organized and stored ingredients according to schematics and expiration dates
  • Planned ahead for potential problems that may arise during shift
  • Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, and coffee, using proper safety precautions and sanitary measures
  • Added relished and garnishes to food orders, according to instructions
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude

Education

High School Diploma -

Massey hill classical high school
Fayetteville, NC
05.2023

Skills

  • Regulatory Compliance
  • Department reset
  • Order Processing
  • Customer Service
  • Loss Prevention
  • Money Handling
  • Sales goal achievement
  • Problem-Solving
  • Transaction Processing
  • Retail Sales
  • Point of sale system
  • Fitting room maintenance
  • Independent judgement
  • Teamwork and Collaboration
  • Teamwork
  • Cash Register Operation
  • Store Opening and Closing
  • POS System Operation
  • Merchandise Display
  • Stocking and Receiving
  • Flexible Schedule
  • Customer Assistance
  • Calm Demeanor
  • Upselling strategies
  • Cash Handling
  • Stock replenishment
  • Product Recommendations
  • Retail Store Operations

Certification

Drivers License

Timeline

Retail Sales Associate

Hot Topic
08.2023 - Current

Crew Member

Zenshi sushi bar
09.2022 - 04.2024

High School Diploma -

Massey hill classical high school

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Morrigan Layman