Morrigan Poss
Athens,GA
Summary
Accomplished Store Manager at Piedmont Provisions with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in Microsoft Windows and adept at conflict resolution, Significantly improved inventory efficiency and customer service standards. Skilled in leading diverse teams to exceed sales goals through innovative problem-solving and critical thinking.
Overview
4
4
years of professional experience
Work History
Store Manager
Piedmont Provisions
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Contract IT
Contract
01.2020 - Current
- Analyzed existing IT systems and identified areas of improvement
- Helped people update Linux and Windows systems.
- Helped people navigate Microsoft programs.
- Helped clear extra files on Windows/Linux systems.
- Helped navigate to Windows files.
Customer Experience Manager
Michaels
10.2023 - 12.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Line Manager
The Taco Stand
03.2022 - 10.2023
- Supported kitchen operations by restocking and preparing stations with necessary supplies and equipment
- Collaborated easily with a mixture of personalities in a high pressure environment.
- Produced consistent results by memorizing recipes, portion sizes and planting techniques.
Education
High School Diploma -
Madison County High School
Danielsville, GA03.2023
Skills
- Microsoft Windows
- Linux Mint
- Customer Service
- Critical Thinking
- Problem Solving
- Task Prioritization
- Conflict resolution
- Attention to Detail
- Multitasking and Organization
Timeline
Store Manager
Piedmont Provisions
01.2024 - Current
Customer Experience Manager
Michaels
10.2023 - 12.2023
Line Manager
The Taco Stand
03.2022 - 10.2023
Contract IT
Contract
01.2020 - Current
High School Diploma -
Madison County High School