Morris Evans
Stone Mountain,GA
Summary
I bring a vast knowledge and experience in the luxury auto sales industry.
Overview
34
34
years of professional experience
Work History
Sales Associate
Global BMW
Atlanta, GA
06.2016 - 05.2023
- Helped customers find specific products, answered questions and offered product advice.
- Built trusting relationships with customers by making personal connections.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Stayed up to date on company products and services to support sales objectives.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Listened to customers to understand needs and refer to optimal services.
- Continuously met sales goals via strategic prospecting.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
Sales Representative
Mercedes’ Benz South Atlanta
Atlanta, GA
05.2008 - 06.2016
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Continuously met sales goals via strategic prospecting.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Sales Representative
Dyer and Dyer Volvo
Chamblee, GA
10.1989 - 03.2008
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Contacted high-profile clients to follow up on products and services sold and verify satisfaction, resolving complaints and offering additional services.
Education
Certificate - Real Estate
Atlanta Realty College
College Park, GA09.1975
Some College (No Degree) - Electronics Technology
Devry Tech
Atlanta, GASkills
Maintaining excellent CSI
- Making customers feel relaxed and comfortable
- Holding gross on both front and back end
Timeline
Sales Associate
Global BMW
06.2016 - 05.2023
Sales Representative
Mercedes’ Benz South Atlanta
05.2008 - 06.2016
Sales Representative
Dyer and Dyer Volvo
10.1989 - 03.2008
Certificate - Real Estate
Atlanta Realty College
Some College (No Degree) - Electronics Technology
Devry Tech